Natasha Vaugeois
Surrey,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and community service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Line Worker
Salvation Army Ridge Meadows Ministry
11.2022 - Current
- Receive and admit clients according to designated intake procedures.
- Provide a nurturing environment, assist shelter guests and report/document any security concerns.
- Complete shelter room checks for security and to confirm the presence of occupants.
- Enforce shelter guidelines, policies and procedures due to rule violations.
- Ensure the shelter is clean through performing houseskeeping tasks, such as sweeping, mopping, window washing and disinfecting surfaces.
- Administered prescribed medications and utilized Narcan in emergency situations.
- Dealt with difficult and confrontational clients in a calm manner using effective but respectful communication.
- Handled Cash donations.
Sales Associate
Walnut Grove Liquor Store
03.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Cross-trained existing employees to maximize team agility and performance.
Support/Outreach Worker
Precious New Beginnings
02.2013 - 03.2015
- Worked with aboriginal women who were struggling with substance abuse, abusive relationships, homelessness and women who were at risk of or who had lost custody of their children.
- Provided support during meetings with MCFD, an helped implement and carry our care plans related to their children as well as their own personal struggles.
- Provided an open and honest line of communication with all my clients and their families by having daily check-in's, drops in at the clients home and maintained a friendly, non-judgemental, safe space for my clients.
- Completed daily logs on each client and assessed clients goals with them every three months, or on an as needed basis.
Cleaner
Enhanced Cleaning Ltd
04.2011 - 08.2014
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Education
High School Diploma -
Howe Sound Secondary School
Squamish, BC06.1995
Skills
- Attention to detail
- Complaint handling
- Positive attitude
- Team collaboration
- First aid knowledge
- Cash handling expertise
- Workplace safety
Languages
English
Native or Bilingual
Certification
WHIMIS
FIRST AID
CPR
Timeline
Front Line Worker
Salvation Army Ridge Meadows Ministry
11.2022 - Current
Sales Associate
Walnut Grove Liquor Store
03.2019 - Current
Support/Outreach Worker
Precious New Beginnings
02.2013 - 03.2015
Cleaner
Enhanced Cleaning Ltd
04.2011 - 08.2014
High School Diploma -
Howe Sound Secondary School
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