Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasha Thomas

Scarborough,ON

Summary

Customer service professional with over ten years of experience in high-volume retail environments. Demonstrated success in delivering exceptional service and building strong customer relationships. Transitioning into the cannabis industry, utilizing interpersonal and sales skills to enhance customer engagement and education. Recognized for adaptability, empathetic listening, and effective teamwork, poised to contribute significantly to the Cannabis Hut team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Seasonal -Sales Floor Associate Cashier

Toys "R" Us
Toronto, Ontario
09.2019 - 12.2019
  • Collaborated with team members to maintain a clean and safe sales floor environment.
  • Provided product recommendations based on customer needs and preferences.
  • Managed transaction processing accurately and promptly via point-of-sale systems.
  • Restocked shelves with merchandise, preserving organized displays and accurate inventory counts.
  • Assisted with product inquiries, and ensured a positive customer shopping experience.
  • Trained new associates on cash handling procedures and customer service standards.
  • Handled returns and exchanges according to store policies and procedures.

Cage & Coin Cashier

Casino at Great Canadian Toronto
Toronto, Ontario
11.2016 - 11.2018
  • Provided exceptional customer service to patrons through active listening and engagement skills, fostering a welcoming atmosphere for guests.
  • Monitored gaming area for compliance with regulations.
  • Adhered to casino policies and regulations while handling cash and cards.
  • Operated the POS system to receive payment via cash, check, and credit cards.
  • Processed and converted currency for patrons quickly and accurately.
  • Managed cash drawers and balanced funds at shift end.

Personal Trainer

Goodlife Fitness
Scarborough/Markham , ON
06.2015 - 01.2018
  • Welcomed 150+ guests and visitors to the club on a monthly basis with a fun and energetic attitude.
  • Cultivated rapport and fostered relationships with members and guests to support achievement of fitness goals.
  • Engaged and partnered effectively with diverse teams, promoting collaboration, and enhancing teamwork to accomplish company objectives and goals.
  • Generated new leads, referrals, and clients through innovative sales and marketing techniques; expanded client base by 15% in first year of employment.
  • Facilitated achievement and surpassing of KPIs for three consecutive months by 24% during first two years of employment
  • Supervised, organized, and supported 20+ guests and clients effectively throughout contract timeline.

Education

High School Diploma -

West Hill Collegiate Institute
Scarborough, ON
06-2008

Skills

  • Active listening
  • Attention to detail
  • Cannabis knowledge and regulation
  • Customer service and support
  • Effective communication
  • Emotional intelligence
  • Interpersonal skills
  • Organizational skills
  • Point-of-sale systems proficiency
  • Problem-solving abilities
  • Regulatory compliance expertise
  • Team collaboration
  • Telephone communication
  • Time management skills

Certification

  • CannSell Certification June 2025
  • Level C- CPR & AED Defibrillator (renewal) May 2025

References

References available upon request.

Timeline

Seasonal -Sales Floor Associate Cashier

Toys "R" Us
09.2019 - 12.2019

Cage & Coin Cashier

Casino at Great Canadian Toronto
11.2016 - 11.2018

Personal Trainer

Goodlife Fitness
06.2015 - 01.2018

High School Diploma -

West Hill Collegiate Institute

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Natasha Thomas