Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Career Experience
Timeline
Generic

Natasha Thelin

Cawston,BC

Overview

16
16
years of professional experience
1
1
Certification

Work History

Tasting Attendant

Lake Breeze Winery
01.2019
  • Developed an extensive understanding of wine in general and the specific varietals sold at this winery, provided outstanding customer service to all visitors by teaching them about the wine and creating a fun tasting experience, etc.

Assistant Manager

Government Street Liquor Store
01.2018 - Current
  • Customer service roles include having knowledge of all products to assist customers, completing transactions, handling cash, diffusing high tension situations with difficult customers, etc
  • Administrative and management roles include answering phone calls, refreshing and maintaining stock, curating wine section, assisting with year-end tax filing, etc.

Bartender/Server

Campo Marina Restaurant
01.2012 - 01.2018
  • Provided exceptional customer service and created complex cocktails in a fast-paced environment, handled cash and successfully completed cash outs, trained new staff on how to serve and bartend, etc.

Support staff

Campo Marina Restaurant
01.2009 - 01.2012
  • Assisted with bringing food to customers, cleared tables after customers left, learned the menu and how the restaurant operates, trained under senior staff on how to provide high-quality customer service, etc.

Education

Dogwood Diploma -

Southern Okanagan Secondary School
01.2011

Skills

  • Extensive experience in customer service
  • Loyal, dedicated, and hard worker

Certification

  • 2020, Serving It Right, Responsible Service BC, online
  • 2011, Class 7 Driver’s License, Osoyoos BC

References

References available upon request.

Hobbies and Interests

  • Psychology - I have a passion for learning about psychology to better understand not only my own mental health but people in general.
  • Books/movies - I love to expand my knowledge and creativity by diving into novels or films.
  • Cuisine - I am passionate about good food and love to learn new recipes at home.

Career Experience

  • 2018, present, Assistant Manager, Government Street Liquor Store, Penticton, BC, Having knowledge of all products to assist customers, Completing transactions, Handling cash, Diffusing high tension situations with difficult customers, Answering phone calls, Refreshing and maintaining stock, Curating wine section, Assisting with year-end tax filing
  • 2019, Tasting Attendant, Lake Breeze Winery, Naramata, BC, Developed an extensive understanding of wine in general and the specific varietals sold at this winery, Provided outstanding customer service to all visitors by teaching them about the wine and creating a fun tasting experience
  • 2012, 2018, Bartender/Server, Campo Marina Restaurant, Osoyoos, BC, Provided exceptional customer service and created complex cocktails in a fast-paced environment, Handled cash and successfully completed cash outs, Trained new staff on how to serve and bartend
  • 2009, 2012, Support staff, Campo Marina Restaurant, Osoyoos, BC, Assisted with bringing food to customers, Cleared tables after customers left, Learned the menu and how the restaurant operates, Trained under senior staff on how to provide high-quality customer service

Timeline

Tasting Attendant

Lake Breeze Winery
01.2019

Assistant Manager

Government Street Liquor Store
01.2018 - Current

Bartender/Server

Campo Marina Restaurant
01.2012 - 01.2018

Support staff

Campo Marina Restaurant
01.2009 - 01.2012
  • 2020, Serving It Right, Responsible Service BC, online
  • 2011, Class 7 Driver’s License, Osoyoos BC

Dogwood Diploma -

Southern Okanagan Secondary School

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