Natasha Tapatai
Baker Lake,NU
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Calm Air
Baker Lake, NU
04.2019 - 11.2021
- Assisted passengers with check-in procedures and boarding processes.
- Handled customer inquiries regarding flight schedules and ticketing issues.
- Managed baggage claims and resolved lost luggage situations efficiently.
- Provided support during flight delays by communicating updates to passengers.
- Coordinated with ground crew to ensure timely aircraft departures and arrivals.
- Educated passengers on safety regulations and boarding requirements.
- Facilitated smooth customer experiences by maintaining a friendly demeanor.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Performed check-in for domestic flights
- Advised passengers of any changes or delays in their scheduled flights.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Prepared daily activity reports detailing customer service issues encountered during shift.
Cashier
Northern Store Quick stop
Baker Lake
10.2016 - 02.2018
- Managed cash register operations, ensuring smooth checkout experiences for customers.
- Handled returns and exchanges following store policies and procedures.
- Maintained cleanliness and organization of checkout area during shifts.
- Trained new cashiers on operational procedures and customer service standards.
Childcare Provider
Baker Lake Daycare
Baker Lake, NU
09.2019 - 12.2019
- Supervised children during playtime and structured activities.
- Developed engaging lesson plans to promote learning and creativity.
- Ensured a safe and clean environment for children at all times.
Education
Jonah Amitnaaq Secondary School
Baker Lake, NUSkills
- Customer Interaction
- Ticketing systems
- Baggage handling
- Flight scheduling
- Activity supervision
- Sanitation
- Positive reinforcement
- Childcare
- Child supervision
- First aid
- Multitasking
Languages
English
First Language
Inuktitut
Beginner (A1)
A1
Timeline
Childcare Provider
Baker Lake Daycare
09.2019 - 12.2019
Customer Service Agent
Calm Air
04.2019 - 11.2021
Cashier
Northern Store Quick stop
10.2016 - 02.2018
Jonah Amitnaaq Secondary School