Natasha Sykes-yarwood
Chilliwack,BC
Summary
At Swan-e-set Bay Resort and Country Club, I excelled in enhancing guest satisfaction through exceptional customer service and efficient golf cart management. Demonstrating strong problem-solving abilities and adaptability, I contributed to the smooth operation of golf tournaments and optimized course play pace, embodying reliability and safety awareness.
Overview
2
2
years of professional experience
Work History
Golf Course Attendant
Swan-e-set Bay Resort and Country Club
09.2022 - 11.2024
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Observed guests for proper use of equipment and respectful behavior on property.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Kept golf course equipment stored properly and reported maintenance needs.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
Education
Kwíyeqel Secondary School
Chilliwack, BC07.2024
Skills
- Golf cart operation
- Safety awareness
- Customer service
- Positive Attitude
- Problem-solving abilities
- Multitasking
- Reliability
- Flexibility
- Time management abilities
- Adaptability
- Communication Skills
- Rules compliance
Languages
English
Native or Bilingual
Timeline
Golf Course Attendant
Swan-e-set Bay Resort and Country Club
09.2022 - 11.2024
Kwíyeqel Secondary School
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