Natasha Stepchuk
Ottawa,Ontario
Summary
I am a highly-motivated and desirable employee candidate with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills and I am adept at working effectively unsupervised or in a group and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Allo Mon Coco
Ottawa, ON
07.2022 - 09.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Resolved any customer complaints or issues quickly and professionally.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Co-Op Student
Shoppers Drugmart Beauty
Ottawa, ON
09.2021 - 01.2022
- Provided customer service support by responding to inquiries via phone and email.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Education
St. Joseph High School
Nepean, ON06.2023
Skills
- Food Running
- Server Support
- Payment Processing
- Complaint Handling
- Guest Engagement
- Reservations Management
- Customer Service
- Table Bussing
- High-Volume Dining
- Beverage Preparation
- Item Promotion
- Table Setting Arrangements
- Dining Crew Workflow Optimization
- Cleaning and Sanitation
- Guest Seating
- Positive and Professional
Certification
- SmartServe Certified
Volunteer Experience
- Parkdale United Church - assisted with Out of Cold Program
- Catholic Centre for Immigrants - Community Cup Volunteer
Timeline
Hostess
Allo Mon Coco
07.2022 - 09.2022
Co-Op Student
Shoppers Drugmart Beauty
09.2021 - 01.2022
St. Joseph High School
- SmartServe Certified
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