Natasha Singh
Shannonville,Canada
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Brampton Caledon Community Living
02.2012 - Current
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Developed and maintained relationships with patients in care
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Supervised 10 residents within facility and on community outings.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Activation Worker
Leisure World
07.2011 - 12.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Organized and participated in fun and educational events and activities with senior citizens
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Field Placement (Volunteer)
Peel Manor Long Term Care Centre
01.2010 - 01.2011
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Guided troubled individuals to tools and resources necessary for healing.
Teller Supervisor
MemberOne Credit Union
01.2008 - 01.2010
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
Clearing Teller
MemberOne Credit Union
01.2004 - 12.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller
MemberOne Credit Union
01.1999 - 12.2003
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2011
Ontario Management Development Program
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2011
Skills
- 10 years of professional Client Service experience
- Practiced Behavior Management techniques with diverse individuals
- Strong concept of emotional intelligence
- Ability to utilize Time Management strategies for efficiency and accuracy
- Trained in Mental Health Support
- Outstanding communication skills both written and verbal
- Proficient with Microsoft Suites (Office, Word, Powerpoint, Excel, Outlook)
- Enthusiastic and positive mindset with self-motivated characteristics
Languages
English
Native or Bilingual
Certification
- Standard First Aid CPR/AED Level C, First Aid Solutions - 2020
- Non Violent Crisis Intervention, B.C.C.L - 2020
- Medication Administration, B.C.C.L - 2020
- Food Handler Certificate, Region of Peel - 2011
Timeline
Residential Support Worker
Brampton Caledon Community Living
02.2012 - Current
Activation Worker
Leisure World
07.2011 - 12.2011
Field Placement (Volunteer)
Peel Manor Long Term Care Centre
01.2010 - 01.2011
Teller Supervisor
MemberOne Credit Union
01.2008 - 01.2010
Clearing Teller
MemberOne Credit Union
01.2004 - 12.2007
Teller
MemberOne Credit Union
01.1999 - 12.2003
Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Ontario Management Development Program
Sheridan College Institute of Technology And Advanced Learning
- Standard First Aid CPR/AED Level C, First Aid Solutions - 2020
- Non Violent Crisis Intervention, B.C.C.L - 2020
- Medication Administration, B.C.C.L - 2020
- Food Handler Certificate, Region of Peel - 2011
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