Summary
Overview
Work History
Education
Skills
Educational
Professional
Timeline
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Natasha Silveira Alves

Summary

  • Superior customer service skills. Self-motivated and great ability to work on time.
  • 7 years of experience working in the retail industry.
  • Extremely high attention to detail and very organized.
  • Solid background in process development.
  • Establishes good working relationships with customers/clients.
  • Interpersonal communication, positive attitude, and collaboration


Overview

20
20
years of professional experience

Work History

Business HR Manager

Sistema Verdes Mares
02.2021 - 11.2023
  • Facilitated effective communication between management and staff, fostering a positive work environment.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Streamlined recruitment processes for quicker, more efficient candidate selection.
  • Partnered with senior leaders on organizational development initiatives for continued growth.

Business HR Manager

Minalba Brasil
05.2014 - 01.2021
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Fostered positive work environment through comprehensive employee relations program.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

HR Generalist

Grupo Edson Queiroz
03.2004 - 04.2014
  • Provided information to employees and management regarding HR policies
  • Prepared HR reports supporting performance management, recruitment, succession, and workforce planning.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Assisted with writing job postings and job descriptions for boards.

Education

MBA - Strategic Human Resources

IBMEC
Brazil
12.2013

Bachelor - Psychology

Universidade De Fortaleza
Ceará, Brazil
06.2003

Skills

  • Retention Strategies
  • Management Support
  • Improving compensation plans
  • Workforce Planning
  • Relationship Building
  • Optimizing performance
  • Leadership Training and Development

Educational

Bachelor's degree, Psychology, 01/01/1998, 12/31/2003, UNIFOR University of Fortaleza, Fortaleza, Brazil

Professional

  • HR Business Partner, 01/01/2021, 12/31/2023, Sistema Verdes Mares, Brazil, Provided excellent customer service, concentrating efforts to discover and meet clients' needs., Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention., Planned meetings with multiple departments.
  • HR Business Partner, 01/01/2014, 12/31/2021, Minalba Brasil, Brazil, Led the welcoming and integration process for new sales associates, teaching them how to better serve customers., Worked reliably on projects within budgets and schedules., Organized and facilitated team meetings and teaching councils.
  • HR Analyst, 01/01/2004, 12/31/2014, Grupo Edson Queiroz, Brazil, Provided information to employees and management regarding HR policies., Prepared HR reports supporting performance management, recruitment, succession, and workforce planning.

Timeline

Business HR Manager

Sistema Verdes Mares
02.2021 - 11.2023

Business HR Manager

Minalba Brasil
05.2014 - 01.2021

HR Generalist

Grupo Edson Queiroz
03.2004 - 04.2014

MBA - Strategic Human Resources

IBMEC

Bachelor - Psychology

Universidade De Fortaleza

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Natasha Silveira Alves