NATASHA RUSSELL
Mississauga,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Backup Support Officer
Royal Bank of Canada
05.2022 - Current
- Prepare weekly schedules for BMO, SMART ATM problems, and RISE, ensuring smooth operations and timely resolution of issues
- Attend to operators' stamp calls promptly, providing necessary support and assistance
- Verify BMO deposits to ensure accurate coding and processing, maintaining high standards of accuracy and compliance
- Set up urgent accounts for BMO deposits not in the system, facilitating seamless transfer of cash straps to the currency department
- Close coin machines at the end of each shift, ensuring proper accounting and security of assets
- Update BMO client's duplicate deposits for mailing, ensuring timely and accurate communication with clients
- Coach and provide guidance on SMART ATM processing errors, promoting continuous improvement, and adherence to best practices
- Balance silver/mutilated coins received from branches, ensuring accurate accounting and reconciliation
- Perform SMART ATM, BMO, and RBC balancing at the end of each day, ensuring accurate financial reporting and reconciliation
- Conduct privacy checks within the department and the entire center, ensuring compliance with privacy regulations and maintaining data security
- Lock up and verify that all cash is securely stored inside the vault, maintaining strict adherence to security protocols
- Update daily files, ensuring accurate and up-to-date records for reference and reporting purposes
- Processed business and personal deposits for clients, ensuring accuracy and adherence to banking regulations
- Resolved various problems related to smart ATMs, ensuring client satisfaction and minimizing downtime
- Conducted investigations to locate missing cheques and debited clients' accounts accordingly, maintaining a high level of accuracy and attention to detail
- Provided training to new and existing employees on new guidelines, contributing to their professional development and ensuring consistent adherence to company policies
- Actively participated as a member of the Health & Safety committee, promoting a safe and healthy work environment for all employees
- Contributed as a member of the Privacy team, ensuring compliance with privacy regulations and safeguarding sensitive customer information
- Maintained consistent formatting and tense usage throughout the work-history section, enhancing readability and professionalism
Administrative Assistant
Fevrier Auto Body Collision
05.2023 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Accounts Service Representative
Royal Bank of Canada
11.2017 - 04.2022
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Collaborated with cross-functional teams to develop customized solutions for complex client needs, resulting in increased sales revenue.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Balanced up to 450 accounts throughout the day.
Education
Bachelors of Psychology (Hons BA) -
York University
Toronto, ON04.2023
Sports Massage Therapy (Associate of Science Degree) -
G.C Foster College
St. Catherine, Jamaica08.2017
Skills
- Client Service
- Operational Support
- Budget Management
- Recruiting
- Task Prioritization
- Active Listening
- Interpersonal Skills
- Excellent Communication
- Organizational Skills
- Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Experience
Tootor (Non-profit Organization), Volunteer Tutor
- Provide comprehensive support for kindergarten to grade 12 students
- Prepare supplementary lesson plans, explain and reinforce key concepts, answer questions, and provide feedback on student's progress.
- Occasionally provide guidance on study skills and test taking strategies.
Neighbor 2 Neighbor, Reading Tutor
- Provide one on one reading support for students in Grades 1 to 4
- Tutors help the students from a selected leveled text and assist them in sounding out words
- The tutor may read to the student and use various manipulatives to further engage the students in reading strategies and techniques
- Tutors use before, during and after reading strategies as outlined in their training
Neighbor 2 Neighbor, Kids Club Program Assistant
- Assist with leading participants in a patient and encouraging way. This includes guiding them through activities, in cleaning up, and following program guidelines.
- Help to set up by preparing the snack and any materials that are needed for the gardening, cooking, or nature activities.
- Be a role model and engage youth in health and safety in all aspects of programming.
- Support a work environment which is respectful, vibrant, positive and productive, Assist with tidy up in the kitchen and dining room area after each session.
- Briefly review with other volunteers and program coordinators how each session went on a weekly basis. Participate in brainstorming and trying out improvements to the program delivery.
Re-imagine Ontario, Homework Tutor
- Provide academic support, guidance, and mentorship to vulnerable youth in the Halton-Mississauga areas.
- Focus on improving their knowledge and understanding of Reading, Science, Mathematics.
- Additional duties as described for specific individuals.
Timeline
Administrative Assistant
Fevrier Auto Body Collision
05.2023 - 12.2023
Backup Support Officer
Royal Bank of Canada
05.2022 - Current
Accounts Service Representative
Royal Bank of Canada
11.2017 - 04.2022
Bachelors of Psychology (Hons BA) -
York University
Sports Massage Therapy (Associate of Science Degree) -
G.C Foster College
Volunteer Experience
Tootor (Non-profit Organization), Volunteer Tutor
- Provide comprehensive support for kindergarten to grade 12 students
- Prepare supplementary lesson plans, explain and reinforce key concepts, answer questions, and provide feedback on student's progress.
- Occasionally provide guidance on study skills and test taking strategies.
Neighbor 2 Neighbor, Reading Tutor
- Provide one on one reading support for students in Grades 1 to 4
- Tutors help the students from a selected leveled text and assist them in sounding out words
- The tutor may read to the student and use various manipulatives to further engage the students in reading strategies and techniques
- Tutors use before, during and after reading strategies as outlined in their training
Neighbor 2 Neighbor, Kids Club Program Assistant
- Assist with leading participants in a patient and encouraging way. This includes guiding them through activities, in cleaning up, and following program guidelines.
- Help to set up by preparing the snack and any materials that are needed for the gardening, cooking, or nature activities.
- Be a role model and engage youth in health and safety in all aspects of programming.
- Support a work environment which is respectful, vibrant, positive and productive, Assist with tidy up in the kitchen and dining room area after each session.
- Briefly review with other volunteers and program coordinators how each session went on a weekly basis. Participate in brainstorming and trying out improvements to the program delivery.
Re-imagine Ontario, Homework Tutor
- Provide academic support, guidance, and mentorship to vulnerable youth in the Halton-Mississauga areas.
- Focus on improving their knowledge and understanding of Reading, Science, Mathematics.
- Additional duties as described for specific individuals.
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