Natasha Ross
Rockland,ON
Summary
Dedicated professional with a proven track record at MNSK Contracting, excelling in accurate data entry and exceptional customer service. Skilled in reservation management and complaint handling, I enhanced customer satisfaction and loyalty. Demonstrated quick thinking in high-pressure situations, ensuring seamless ticketing operations and financial integrity without compromising on professionalism or efficiency.
Overview
6
6
years of professional experience
Work History
Ticket Agent
MNSK Contracting
09.2022 - 11.2024
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
Customer Service Cashier
NorthWest Company
03.2019 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
High School Diploma -
Mangilaluk School
Tuktoyaktuk, NT06.2021
Skills
- Accurate data entry
- Reservation management
- Ticketing systems
- Order and payment processing
- Basic computer skills
- Check-in procedures
- Information assistance
- Quick Thinking
- Customer service
- Phone and email etiquette
- Professionalism
- Complaint Handling
Languages
English
Professional Working
Timeline
Ticket Agent
MNSK Contracting
09.2022 - 11.2024
Customer Service Cashier
NorthWest Company
03.2019 - 02.2022
High School Diploma -
Mangilaluk School
Similar Profiles
SIMAN K VARGHESESIMAN K VARGHESE
Entrepreneur at Skypark Trading Contracting & Services W.L.L. & New Towers Trading & Contracting W.L.L.Entrepreneur at Skypark Trading Contracting & Services W.L.L. & New Towers Trading & Contracting W.L.L.
Khalil WarrenKhalil Warren
Truck Driver at Bryden's Contracting/B&B ContractingTruck Driver at Bryden's Contracting/B&B Contracting
Billy HaintzBilly Haintz
Electrician & Metering at Green Focus Contracting/ Southern Cross ContractingElectrician & Metering at Green Focus Contracting/ Southern Cross Contracting
Carmelle NdihoCarmelle Ndiho
Senior Credit Analyst/Underwriter III at TD Bank GroupSenior Credit Analyst/Underwriter III at TD Bank Group
Mervedi KiangebeniMervedi Kiangebeni
Content Creator at Clena ChurchContent Creator at Clena Church