Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATASHA ROSLYN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Bilingual Payroll & HR Administrator

Bulk Foods Foods Ltd
06.2022 - Current
  • Demonstrates exceptional attention to detail and strong communication skills, ensuring operational excellence and compliance
  • Proficient in Microsoft Office Suite, adept at multitasking and driving employee satisfaction
  • Maintain the Dayforce HRIS system with all employee changes (new hires, terminations, promotions, wage increases, employee status changes)
  • Provide customer service support to employees regarding their inquiries about paychecks, time off accruals, benefits enrollment and changes
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.

Administrative Assistant

Legal Edge Paralegal
06.2021 - 05.2022
  • Maintained files, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Completed bookkeeping tasks such as invoices and budget tracking
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Store Manager

Boathouse
04.2020 - 04.2021
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses
  • Interviewed and hired prospective employees according to team needs
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Education

Associate of Arts -

Humber College
04-2020

High School Diploma -

Renaissance
06-2019

Skills

  • Strong communication skills
  • Microsoft Office Suite
  • Personnel file management
  • Detail-oriented
  • Multi-tasking
  • Customer service

Languages

English
French

Timeline

Bilingual Payroll & HR Administrator

Bulk Foods Foods Ltd
06.2022 - Current

Administrative Assistant

Legal Edge Paralegal
06.2021 - 05.2022

Store Manager

Boathouse
04.2020 - 04.2021

Associate of Arts -

Humber College

High School Diploma -

Renaissance

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NATASHA ROSLYN