Hi, I’m
Natasha Robinson
Ajax,ON
Summary
Dedicated and compassionate outreach worker. Skilled in developing trust and rapport, conducting personalized needs assessments, and helping individuals navigate essential resources. Committed to making a positive impact on those most vulnerable through advocacy and empowerment. With the ultimate goal to humanize as many experiences as possible to encourage and promote self-worth.
Overview
1
year of professional experience
Work History
CFOC - Christian Faith Outreach Center
Hub Coordinator
03.2024 - Current
Job overview
- Facilitated smooth transitions during employee shift changes by creating systems for staff
- Established strong working relationships with outside organizations, ensuring seamless collaboration and adherence to the goal at hand
- Resolved escalated issues promptly, fostering positive relationships
- Reduced operational costs by identifying areas for improvement and implementing cost-effective solutions
CFOC - Christian Faith Outreach Center
Peer Support Worker
09.2023 - 03.2024
Job overview
- Assisting a minimum of 100 patrons per day
- Humanizing every experience to promote confidence and self-worth
- Success in problem-solving and defusing stressful client situations
- Going above and beyond to maintain trust and open communication
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner
- Participating in in housing and job searches
- Assist in preparing for interviews and apartment viewings
- Work one-on-one with clients ensuring patrons feel seen and heard
- Assist individuals with cognitive difficulties in obtaining ID, scheduling various appointments, and following up consistently
The Doors of Compassion
Shelter Support Worker
06.2023 - 09.2023
Job overview
- Complete intake for new patrons and retrieve any surrendered items
- Complete consistent headcounts every 30 minutes
- Swift and non-violent conflict resolution
- Ability to excel in fast-paced and stressful environments
- Complete thorough searches upon return and dispose of any surrendered items
- Store and dispense medication
- Ensure that meals are prepared and safely and properly
- Write incident reports and update logbook daily
Education
CDI CollegeScarborough, ON
Addictions Recovery Support for Youth and Families
01.2023
University Overview
- Honors: Valedictorian
- GPA: 4.0
Skills
- Outstanding rapport and relationship building
- Strong communication skills, both verbal and non-verbal, to effectively engage with clients
- Tailoring assistance to specific needs ensuring all patrons feel valued and understood
- Excellent mediation and problem-solving skills with success in defusing tense or stressful client situations
- Emergency First Aid and CPR
- Suicide Prevention (ASIST)
- Non-violent Crisis Intervention (CPI)
- HIFIS data entry
- Knowledge of Mental Health Act and DSM-IV
- Compassionate and empathetic
- Ability to work effectively in a team setting as well as independently
Languages
English
Native or Bilingual
Timeline
Hub Coordinator
CFOC - Christian Faith Outreach Center
03.2024 - Current
Peer Support Worker
CFOC - Christian Faith Outreach Center
09.2023 - 03.2024
Shelter Support Worker
The Doors of Compassion
06.2023 - 09.2023
CDI College
Addictions Recovery Support for Youth and Families
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