Natasha Roberts

• Handle inbound client escalations
• Working with various business partners to resolve client investigations.
• Provide support for frontline personal banking representatives to better assist with fulfilling client requests
• Taking ownership and schedule follow up calls to clients regarding their banking
• Handling client card/account restrictions and releasing of held funds.

- Provide frontline telephone banking service to clients through inbound calls.

- Handle preparation of bank drafts, wire transfers, product and account applications.

- Offer support and troubleshooting to assist client's with online/mobile banking

▪ Provided customer service in person and over the phone
▪ Set up reservations and rates through computer systems
▪ Provided daily records of vehicle inventory, maintenance and inspection of vehicles for damages

upon returning.
▪ Transported vehicles to and from dealerships, and between company locations

▪ Ensure client confidentiality and respect of the individual.
▪ Demonstrated a pleasant and positive manner at all times and maintained professionalism and

cleanliness of therapy room.
▪ Assessed the needs of each client individually and provided safe, appropriate and effective

massage techniques while observing client reaction and modifying as necessary. ▪ Accurately recorded treatment for review by clinic supervisor.

▪ Respond to inbound calls from Bell Aliant customers professionally and efficiently.
▪ Analyze clients’ needs and provide recommendations to enhance service.
▪ Research relevant materials and resources to stay current in product and program knowledge to

assist customers in selecting services best suited to their needs.
▪ Consistently meet and often exceed sales targets earning rewards and recognition from

management team.
▪ Address client questions and concerns regarding billing and service demonstrating the ability to

diffuse difficult situations and follow appropriate escalation procedures.
▪ Answer customer questions using various campaign reference tools and customer databases.

• ▪ Provide professional in home or office massage therapy service to established client base.
  
• ▪ Ensure client confidentiality and respect of the individual.
  
• ▪ Demonstrate a pleasant and positive manner at all times and maintained professionalism and
  cleanliness of treatment area.
  
• ▪ Assess the needs of each client individually and provided safe, appropriate and effective massage
  techniques while observing client reaction and modifying as necessary.
  

▪ Ensure the highest quality of customer service with the attitude of every customer is a repeat customer.

▪ Assist customers with purchases by offering feedback and suggestions.
▪ Remaining current on sales and promotions to ensure customer is receiving optimal value. ▪ Receive and merchandize stock and prepare store to store transfers.

▪ Received shipments of textbooks and entered stock into inventory.
▪ Maintained accurate records of texts issued to students and managed returns.
▪ Prepared campus to campus transfers and returned texts to suppliers as requested.
▪ Conducted monthly physical inventory and forwarded accurate counts to corporate office. ▪ Assisted in the training of new bookroom staff.
▪ Submitted weekly payroll.

▪ Monitored and patrolled properties and business locations complying with terms of client contracts.

• ▪ Responded to incidents and provided accurate reports to supervisors.
  
• ▪ Responded to complaints of contract clients and general public.
  
• ▪ Demonstrated professionalism at all times.
  

• ▪ Assisted with the supervision of children between the ages of 2 and 4 years through active participation in group and one on one activity.
  
• ▪ Communicated with parents regarding general behaviour.
  
• ▪ Maintain cleanliness of center adhering to the strict guidelines of New Brunswick Public Health
  and Safety.