Natasha Pratte
Dollard-des-Ormeaux,QC
Summary
A driven Customer Service Representative with about 10 years of experience in client facing roles. In-depth knowledge and understanding of customer needs assessment, analytical problem solving and forming strong working relationships with clients. Worked with various clientele daily and education in human behaviour that allows for deep understanding of customer needs in which will bring customer experience to a new level in the world of finance.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
09.2021 - Current
- Handled a variety of client transactions such as bill payments, credit applications, and wire payments.
- Provided financial solutions and education for clients on best suited products according to clients’ needs.
- Assisted personal bankers and financial advisors with client support and administration tasks.
- Provided post-sales support for clients to ensure satisfaction of recommended financial products and services.
- Referrals totaling over $1 million in new financial business including savings accounts, loans, investment products, and further customer acquisition to which contributed significantly to branch growth in our market.
Treasurer
Golden Key International Honour Society
10.2023 - Current
- In charge of tracking bank account finances and handled the budgeting for events, fundraisers, and scholarships for our association.
- Member of the Executive Team who organized fundraisers and events for our chapter and other students at Concordia University.
Cash Supervisor
Bench/Jack & Jones Warehouse Sale
07.2020 - 04.2021
- Supervised cashes, train cashiers, handle deposits/payroll.
- Aided in organizing scheduling for my team, handle customer resolutions and incoming warehouse supply.
- Helped with customer inquiries related to transactions and supplied team performance feedback to upper management.
Volunteer Researcher
Dr. Jayson San Miguel Humour Lab
11.2023 - Current
- Tested and recruited participants in a formal office setting and assisted with qualitative data analysis and coding of data.
Education
Bachelor of Arts - Psychology, Minor Sociology
Concordia University
Montréal, QC04.2025
DEC - Psychology Profile
Dawson College
Westmount, QC12.2019
Skills
- Progress Tracking
- Detail Oriented
- Client Relationship Management
- Organizational Skills
- Product Knowledge
Languages
English
French
Accomplishments
- A world-renowned association with chapters all over the world. Members make up the top 10% of each program.
- Highest achiever in sales and referral targets overall in current role throughout Ouest of Montreal and Laurentide market.
Golden Key International Honour Society member since November 2021
Brio Winner Q1 2024
Timeline
Volunteer Researcher
Dr. Jayson San Miguel Humour Lab
11.2023 - Current
Treasurer
Golden Key International Honour Society
10.2023 - Current
Customer Service Representative
Bank of Montreal
09.2021 - Current
Cash Supervisor
Bench/Jack & Jones Warehouse Sale
07.2020 - 04.2021
Bachelor of Arts - Psychology, Minor Sociology
Concordia University
DEC - Psychology Profile
Dawson College
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