Natasha Poirier

• Collaborate with other coaches and members of the leadership team.
• Assist and coach compensation advisors with their daily duties of case processing.
• Maintained confidentiality of employee records and information.
• Daily use of following systems; Phoenix, Case Management Tool,regional pay system (RPS), Standard Payment System (SPS), PeopleSoft, Image Repository, Microsoft programs and Acrobat Reader.
• Prioritize work types to meet service standards.
• Work overtime as needed.
• Improved processes by recommending operational changes.
• Aside from my duties as a coach, I often take on small work lists to help process Overpayment cases, Maternity/Parental Cases and Disability cases for priority projects.

• Generated, posted and attached information to employee's file.
• Checked documentations for accuracy and validity.
• Carried out administrative tasks by communicating with clients.
• Maintained confidentiality of employee records and information.
• Prioritize work types to meet service standards.
• Work overtime as needed.
• Improved processes by recommending operational changes.
• Daily use of following systems; Phoenix,Case Management Tool, regional pay system (RPS), Standard Payment System (SPS), PeopleSoft, Image Repository, Microsoft programs and Acrobat Reader.
• Processed pay requests for employees working as nurses for departments such as ;

-Department of National Defense

-Correctional Service of Canada

- Health Canada

-Public Health Agency of Canada

-Department of Fisheries and Oceans

-Royal Canadian Mounted Police

-Employment and Social Development Canada

-Department of Veterans Affairs Canada

• Pay requests would include but are not limited to ;

-Maternity/Parental Leave without pay

-Pay file audit

-Disability type cases

- Escalations (Various types, Ex: No pay, missing pay, etc)

-All other types of leave without pay

- Return from leave

-Acting / Change in employment /Secondment

-Promotion

-Termination

-Overpayment

• Built trust in relationships with clients by providing good customer service.
• Participated in a special project, aside from processing my regular work list

-Living Cost Differential (Isolated Post allowance) allowance.

In order to eliminate the allowance from BloodVein,MB and Cross Lake,MB locations, the allowance was to decrease by $100 per month until the amount reached $0. The phoenix pay system was not programmed to do this automatically, therefore I was responsible to create cases for all employees in the nurse classification in the mentioned locations, review their accounts for changes, calculate the entitled allowance, submit the payment and process the case. A new case was to be created for all individuals every 2 weeks.

• Managed and motivated employees to be productive and engaged at work.
• Accomplished reports for senior manager within established deadline.
• Maintained a professional, organized, and safe environment for employees.
• Approved leave requests while respecting capacity limits.
• Monitored and analyzed employees performances.

• Generated, posted and attached information to employee's file.
• Checked documentations for accuracy and validity.
• Carried out administrative tasks by communicating with clients.
• Maintained confidentiality of employee records and information.
• Prioritize work types to meet service standards.
• Work overtime as needed.
• Improved processes by recommending operational changes.
• Daily use of following systems; Phoenix, Case Management Tool,regional pay system (RPS), Standard Payment System (SPS), PeopleSoft, Image Repository, Microsoft programs and Acrobat Reader.
• Processed pay requests for employees working as nurses for departments such as ;

-Department of National Defense

-Correctional Service of Canada

- Health Canada

-Public Health Agency of Canada

-Department of Fisheries and Oceans

-Royal Canadian Mounted Police

-Employment and Social Development Canada

-Department of Veterans Affairs Canada

• Pay requests would include but are not limited to ;

-Hire

-Benefits

-Change in Salary

-Extra duty Pay

• Built trust in relationships with clients by providing good customer service.

• Monitor generic email mailbox. Read and answer the emails.
• Direct clients pay enquiries and escalation requests.
• Coordinate with the workload management officer to assign escalations and pay enquiries to compensation advisors.
• Take on escalations, account audits and pay requests to aid the compensation advisors with case processing.
• Attend meetings with clients and take briefing notes to bring back to the leadership team.
• Facilitated communication and collaboration between departments.
• Built and maintained relationships with clients to provide ongoing support.

• Generated, posted and attached information to employee's file.
• Checked documentations for accuracy and validity.
• Carried out administrative tasks by communicating with clients.
• Maintained confidentiality of employee records and information.
• Prioritize work types to meet service standards.
• Work overtime as needed.
• Improved processes by recommending operational changes.
• Daily use of following systems; Phoenix, Case Management Tool,regional pay system (RPS), Standard Payment System (SPS), PeopleSoft, Image Repository, Microsoft programs and Acrobat Reader.

• Processed pay requests such as but are not limited to ;

-Hire

-Benefits

-Change in Salary

-Extra duty Pay

• Built trust in relationships with clients by providing good customer service.

• Kept work areas clean and organized.
• Arrived for work at scheduled time and properly dressed.
• Loaded, unloaded and identified building materials
• Operated Bob Cat, Forklift and Aerial Lift.
• Operated CNC machine, circular saws and drills.
• Assisted equipment operators in alignment, movement and adjustment of equipment and materials
• Fabricated panels made of Aluminum composite materials (a form of siding for commercial building) and crated panels.
• Lift up to 100lbs .
• Prepared and processed files for panel cutting on CNC on the computer for review by foreman.