Summary
Overview
Work History
Education
Skills
Certifications
Community Service
Timeline
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NATASHA PEARL

Halifax,Canada

Summary

Experienced Assistant with a solid eleven-year background in customer service. Possesses exceptional proficiency in handling matters of utmost confidentiality and sensitivity, showcasing a unique blend of diplomacy, empathy, and authenticity.

Overview

4
4
years of professional experience

Work History

Waitress

Boston Pizza
05.2024 - Current
  • Build an immediate relationship with guests at the door, taking drink orders, advertising promotions and recommending specific items according to preferences and allergies.
  • Create orders while following up with kitchen personnel to foster top quality service and minimize complaints
  • Maintain customer satisfaction with table check-ins to assess food and beverage needs.
  • Remain calm when dealing with difficult customers or during busy shifts.

Commissioner

Nova Scotia Human Rights Commission
02.2024 - Current

Legal Assistant

Nova Scotia Legal Aid - Appeals Office
10.2023 - 04.2024
  • Manage the meticulous intake process for family, child protection and criminal appeals, ensuring all relevant information is accurately documented and organized to streamline case management
  • Effectively communicate with clients, exhibiting strong interpersonal skills to provide updates on case progress, address inquiries, and offer empathetic support throughout the appeals process
  • Demonstrate precision and attention to detail in the preparation of factums and appeal books, collaborating with legal professionals to compile comprehensive and compelling documents for presentation before the Nova Scotia Court of Appeal or Supreme Court of Canada
  • Manage critical deadlines associated with legal appeals, meticulously tracking and ensuring timely submissions to the appropriate judicial entities, consistently meeting court requirements
  • Collaborate with legal teams to gather, analyze, and synthesize case-related information, playing a pivotal role in the development of legal strategies for successful outcomes in family, child protection and criminal appeal cases

Executive Coordinator

Nova Scotia Legal Aid Commission
11.2022 - 10.2023
  • Successfully chaired and led monthly Appeal Committee Meetings, fostering collaboration and effective decision-making
  • Demonstrated strong management skills in overseeing high-value cases exceeding $20,000 within the Big Case Management, ensuring efficient tracking
  • Established valuable partnerships with African Nova Scotian and Indigenous Social Workers, enhancing client support and engagement
  • Exemplified unwavering commitment by being on-call seven nights a week for After Hours Telephone Duty Counsel, ensuring continuous and seamless client assistance
  • Utilized effective communication to provide essential updates and support to Nova Scotia Legal Aid appellants, Prisoner appeals, and on Sexual Assault matters referred by Victim Services
  • Maintained financial oversight by skillfully managing payments, reconciling invoices, and controlling expenses related to State Funded Counsel matters, ensuring accuracy

Legal Assistant

Nova Scotia Legal Aid - Land Titles Office
07.2022 - 01.2023
  • Integral in finalizing Nova Scotia Legal Aid's commitment to the Land Titles Initiative, facilitating enhanced land ownership for African-Nova Scotians through adept navigation of title acquisition, migration, and probate processes
  • Skillfully drafted essential property documents, including migration and probate forms, showcasing attention to legal intricacies
  • Established and maintained filing systems, optimizing accessibility and efficiency in organizational workflows
  • Fostered strong relationships through professional engagement with team members and clients, contributing to collaborative and productive work dynamics

Legal Assistant

Patterson Law
02.2021 - 09.2021
  • Excelled as a Legal Assistant to a Corporate and Commercial Lawyer specializing in Medical, Veterinary, and Dental Practices
  • Facilitated efficient file management through consistent and effective communication with clients and external firms, enhancing workflow
  • Demonstrated financial acumen by expertly managing wire transfers and diverse financial needs
  • Contributed to the creation of comprehensive reports following purchase and sale transactions
  • Showcased expertise in compiling Minute Books, adhering to both Nova Scotia and Federal Incorporation regulations, reflecting dedication to meticulous documentation and regulatory compliance

Education

Diploma - Paralegal Services

Nova Scotia Community College

Completed 39 Course Credit Hours

Dalhousie University

Skills

  • Communication
  • Strategic Planning
  • Client Relationships
  • Responsibility
  • Developing Others
  • Integrity

Certifications

  • Emergency First Aid CPR-C & AED (Basic) Certification, St. John Ambulance
  • The Foundations of Business Process Improvement, Lean Six Sigma Yellow Certification Belt
  • DELF B2 French Certification, Universite Saint Anne

Community Service

  • Ministering the Alpha Program at Central Nova Scotia Correctional Facility
  • Commissioner on the Nova Scotia Human Rights Commission
  • Assisted with the ministry "Out of the Cold", providing support to homeless individuals (2023)
  • Big Sister with Big Brothers Big Sisters (2020-2024)

Timeline

Waitress

Boston Pizza
05.2024 - Current

Commissioner

Nova Scotia Human Rights Commission
02.2024 - Current

Legal Assistant

Nova Scotia Legal Aid - Appeals Office
10.2023 - 04.2024

Executive Coordinator

Nova Scotia Legal Aid Commission
11.2022 - 10.2023

Legal Assistant

Nova Scotia Legal Aid - Land Titles Office
07.2022 - 01.2023

Legal Assistant

Patterson Law
02.2021 - 09.2021

Completed 39 Course Credit Hours

Dalhousie University

Diploma - Paralegal Services

Nova Scotia Community College

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NATASHA PEARL