Natasha Parsons
Port Coquitlam,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Server/ Bartender position. Ready to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
SERVER/BARTENDER
Meridian Arms Pub
05.2017 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Work with a POS system to place orders, manage bills, and handle complimentary items and gift certificates.
- Able to remain calm and poised when dealing with difficult customers and/or performing excellent service during busy shifts.
- Ability to perform daily cash and credit card transactions with customers accurately, reducing discrepancies, and to ensure an accurate end of day balance of the till
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
SERVER/BAR
RHINOS PUB
08.2013 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managerial skills included balancing of books for daily for pub and liquor store, which included keno sales as well as lotto and pull tabs
SERVER
Whistle Stop Pub
02.2010 - 05.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Tourism and Hospitality Management Certificate
North Island Collage
06.2024
High School Diploma -
Timberline Secondary School
Campbell River, BC06.2001
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Serving it Right
- Food Safe
Timeline
SERVER/BARTENDER
Meridian Arms Pub
05.2017 - 04.2024
SERVER/BAR
RHINOS PUB
08.2013 - 04.2017
SERVER
Whistle Stop Pub
02.2010 - 05.2011
Tourism and Hospitality Management Certificate
North Island Collage
High School Diploma -
Timberline Secondary School
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