Natasha Parsan

Employment at Postmedia Network was eliminated due to closure of publications. Currently highly motivated to rejoin the workforce after taking a break for family caretaking

• Daily collection calls to Postmedia single copy newspaper and media customers using a customer centric approach
• Reviewed and released sales orders from credit hold queues
• Recommended process improvements resulting in collections performance improvement and efficiency
• Liaised with sales department to resolve discrepancies and provided adjustments as required
• Resolved customer account issues in a timely manner
• Developed payment plans for delinquent accounts
• Processed payments and refunds.

Invested in my education after Allstream's layoff. Went back to school.

• Accurately prepared rebate calculations, executive summaries, write off requests, rebate analysis and bad debt reports in a timely manner in accordance with company policies and procedures
• Collaborated with Billing Operations, Marketing, Sales, Finance and Order Teams which ensured accurate invoices were produced
• Supported Sales Account Managers as a first line of contact for billing inquiries, improving the customer experience
• Managed the billing and collection activity of a dedicated portfolio worth $3.1M, comprised of 25 Business Customers
• Worked along with Ernst & Young and/or PwC on Clients' audits or bankruptcies
• Performed timely investigation and resolution of customer billing issues as identified by Customer Service, Sales, Billing and Collections
• Proactively reviewed non-standard billing contracts, special bids and proposals (RFP's) ensuring Billing and Systems supported the requirements.