NATASHA O'CONNELL
Summary
Service industry professional with over 15 years of experience in customer service and B2B partnerships. Track record of achieving sales targets and driving growth through strong analytical skills. Proficient in project execution and delivering urgent solutions. Focused on continuous improvement and identifying new opportunities for development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NATIONAL ACCOUNT MANAGER - ATLANTIC CANADA
SYSCO FOODS INC.
03.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Resolved complex problems to positively impact sales and business direction.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Played an instrumental role in launching new products or services within the assigned national accounts territory.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Opened new national account customers across the Atlantic Province markets
- Complied with policies and quality standards to maintain consistency in quality of services.
GROUP SALES REPRESENTATIVE
CLOUD 5 COMMUNICATIONS
05.2021 - 03.2023
- Represented Motel 6 and Studio 6 as Group Sales Representative for USA and Canada.
- Managed customer and property communications to facilitate accommodations through calls and emails.
- Generated new leads.
- Coordinated diverse group stays, including family reunions and corporate events.
- Resolved customer and property issues independently with timely follow-up.
- Collaborated with Group Sales Director to align sales strategies with organizational goals.
- Organized training sessions for new team members to enhance departmental performance.
- Maintained professionalism in all interactions, strengthening brand reputation.
FRONT DESK AGENT, BARTENDER, DINING ROOM SERVER
THE RODD GRAND HOTELS AND RESORTS
05.2017 - 10.2022
- Managed front desk operations, focusing on data input for reservations and events.
- Responded promptly to guest requests to optimize overall experience.
- Kept informed of current hotel activities to address guest inquiries.
- Streamlined reservation processes through accurate data management.
- Encouraged participation in hotel events to boost guest involvement.
- Delivered exceptional service in dining areas, enhancing guest comfort.
- Ensured responsible alcohol service while fostering a welcoming atmosphere.
- Engaged with guests in lounges to create positive interactions.
EMAIL SPECIALIST I
WEB.COM
01.2019 - 05.2020
- Resolved client billing and technical inquiries related to website, domain, and email services.
- Developed strategies to enhance email performance and conversion rates.
- Implemented email personalization and dynamic content for improved engagement.
- Ensured compliance with CAN-SPAM regulations through effective list management.
- Increased customer retention by creating lifecycle emails that fostered long-term relationships.
ACCOUNTS PAYABLE/ OPERATIONS SUPPORT
AUTOLINX LOGISTICS INC.
03.2016 - 10.2017
- Accounts Payable, Customer Coordinator, and Operational Support for the developing wing of a Logistics Transportation Company
FRONT END SUPERVISOR
THE HOME DEPOT CANADA
07.2015 - 05.2016
- Organized the daily outcome of Front End Operations at a large Hardware, Home, and Building Materials Warehouse, while supervising 10+ Cashiers
HEAD FRONT DESK COORDINATOR
INSIDEOUT PHYSIOTHERAPY & WELLNESS GROUP
02.2015 - 07.2015
- Managed the Front Office of a fast-paced, high volume, privately owned Physiotherapy Clinic, while supervising 3+ Clerks
ASSISTANT STORE MANAGER
BCBG MAXAZRIA
10.2014 - 01.2015
- Managed the sales floor and scheduling of a high-end retail apparel store for woman's fashion, while supervising 3+ sales floor associates
SALES FLOOR MANAGER
PANDORA
05.2013 - 10.2014
- Managed 10+ Sales Associates and designed floor plans for a high-end, fast-paced, world known Jewelry Retailer with a high capacity of clients, and quality merchandise
Education
Diploma - Tourism And Hospitality Management
Humber College Institute of Technology And Advanced Learning
Etobicoke, ON01-2014
Skills
- Business Strategy
- Administration and Data Entry
- Proposals
- B2B Account Management
- Management
- Event Planning
- Teamwork and Collaboration
- Client Relations
- Goal oriented
Certification
- OTEC – Customer Service Skills Certification
- Basics of Food Safety Training – Safety & Sanitation
- Smart Serve – certification number: e121024105751
- Prud'homme Beer Certification – Level 1 Beer Enthusiast
Timeline
NATIONAL ACCOUNT MANAGER - ATLANTIC CANADA
SYSCO FOODS INC.
03.2023 - Current
GROUP SALES REPRESENTATIVE
CLOUD 5 COMMUNICATIONS
05.2021 - 03.2023
EMAIL SPECIALIST I
WEB.COM
01.2019 - 05.2020
FRONT DESK AGENT, BARTENDER, DINING ROOM SERVER
THE RODD GRAND HOTELS AND RESORTS
05.2017 - 10.2022
ACCOUNTS PAYABLE/ OPERATIONS SUPPORT
AUTOLINX LOGISTICS INC.
03.2016 - 10.2017
FRONT END SUPERVISOR
THE HOME DEPOT CANADA
07.2015 - 05.2016
HEAD FRONT DESK COORDINATOR
INSIDEOUT PHYSIOTHERAPY & WELLNESS GROUP
02.2015 - 07.2015
ASSISTANT STORE MANAGER
BCBG MAXAZRIA
10.2014 - 01.2015
SALES FLOOR MANAGER
PANDORA
05.2013 - 10.2014
Diploma - Tourism And Hospitality Management
Humber College Institute of Technology And Advanced Learning
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