Overview
Work History
Education
Skills
Languages
Volunteering/ Community Involvement
Further Training
Timeline
Generic

Natasha Ntumba

Ottawa,ON

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Customer Service Rep
09.2013 - 08.2020
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.

Caseworker

CIUSSS Centre Ouest
05.2022 - 01.2024


· Support and intervention at home

· Participate and organize multidisciplinary meetings

· Organize, make and transmit government forms for users

· Telephone intervention with users and/or families

· Present requests for interventions to the coordinator

· Perform clinical and psychosocial follow-up

· Opening and closing user files

· Accompaniment and medical discharge

· Provide and transmit information on programs and services

· Complete applications for programs and services

· Assistance in conveying user concerns to the appropriate people

· Awareness of programs and services for users

· Translation for unilingual users in my languages
of expertise

· Intervention and Exchange by email between users and other professiona

Education

Associate of Arts - Social Service Worker

Lacité Collégiale
Ottawa, Ontario
04.2022

Bachelor of Arts - Linguistics

Concordia University
Montreal, Quebec
04.2020

Associate of Arts - Applied Social Sciences And Humanities

Cégep Du Vieux-Montréal
Montreal, Quebec
06.2015

Skills

  • Complaint resolution
  • Scheduling
  • Call Management
  • Translation

Languages

French
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Volunteering/ Community Involvement

2016-2023                      Interpreters/Translator
                                            Quebec/Ontario
                               Various Hospitals/Nursing homes ;



 2016  -2019             CIUSSS West-Central, Montreal (Quebec)
 2020-2023               Garry.J.Amstrong Long-term care , Ottawa ( Ontario)
                                                
• Cultural Knowledge
• Assist Health care workers and Social Worker with interpretations to residents
• Organize and set up a board with key words and sentences translated from English to a foreign language to facilitate communication between staff and residents .
• Assist and interpret resident for various appointments ( Doctor, taxes,etc)
• Confidentially and transperancy during translation
• Accuracy during interpretation
• Assist residents and translate during participation of various sport and activites  
• Assist residents with communication via  Videocall during pandemic
• 1:1 personal activity for elderly in foreign languages
• Assist Health care workers and Social Worker with interpretations to clients

Further Training

 CPR, 2023

Timeline

Caseworker

CIUSSS Centre Ouest
05.2022 - 01.2024

Customer Service Representative

Customer Service Rep
09.2013 - 08.2020

Associate of Arts - Social Service Worker

Lacité Collégiale

Bachelor of Arts - Linguistics

Concordia University

Associate of Arts - Applied Social Sciences And Humanities

Cégep Du Vieux-Montréal

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Natasha Ntumba