Summary
Overview
Work History
Education
Skills
Websites
Projects
Personal Information
Timeline
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NATASHA NATASHA

Ajax,Canada

Summary

Dynamic IT professional with a proven track record at Primus, excelling in technical support and project coordination. Expertise in AWS cloud services and network protocols, coupled with strong problem-solving skills. Recognized for optimizing troubleshooting workflows, enhancing user training, and ensuring compliance, driving operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Technical Support Advocate - Level 1

Primus
Toronto, Canada
07.2022 - Current
  • Coordinated IT support for over 200 users, resolving technical issues related to hardware, software, and network connectivity.
  • Provided first-level support for network and cloud services, utilizing Linux and Windows command-line tools.
  • Managed and documented IT assets, ensuring up-to-date inventory and compliance with organizational policies.
  • Delivered user training and technical guidance to non-technical staff, improving digital literacy and system adoption.
  • Promoted to Yellow Belt for excellence in live chat and ticket management.
  • Researched and implemented IT best practices, optimizing troubleshooting workflows and reducing downtime.
  • Pursuing AWS certifications – Cloud Practitioner, Solutions Architect Associate to enhance cloud expertise.

Swing Manager – IT Support & Operations

McDonald's
Montreal, Canada
08.2019 - 02.2024
  • Streamlined operations and provided technical support for restaurant IT systems, including POS and connectivity solutions.
  • Diagnosed and resolved hardware/software issues, minimizing service disruptions.
  • Coordinated with vendors for timely maintenance and upgrades of IT infrastructure.
  • Trained team members on technology use and troubleshooting procedures.

Technical Support

Quadrant Televentures Ltd.
Jalandhar, India
01.2017 - 07.2017
  • Provided technical support for connectivity and modem configuration issues.
  • Assisted users with network setup and troubleshooting, utilizing TCP/IP and LAN/WAN protocols.
  • Documented support solutions for knowledge base and future reference.

Education

Business Analyst of Information Technology -

Montreal College of Information and Technology
Montreal, QC
07.2021

Computer Science Technology - Software Testing

Matrix College
Montreal, QC
07.2020

Bachelor of Technology - Electronics & Communication Engineering

DAVIET
Jalandhar, Punjab
05.2017

Skills

  • IT project coordination
  • Technical support and troubleshooting
  • AWS cloud services
  • Network security and protocols
  • Identity management
  • IT asset documentation
  • Application support
  • Monitoring and compliance

Projects

Virtual Machine & Web Application Testing, 05/2020, Installed and configured virtual machines (Router, Web Server, Client) for secure web application testing using Oracle VirtualBox. PTC Asset Management System, 06/2021, Collaborated with CN and SAP to design an IT asset management system for Positive Train Control (PTC), utilizing SIPOC, SMART, and SWOT analysis tools.

Personal Information

Title: IT Coordinator | Technical Support Specialist | Cloud & Network Solutions Expert

Timeline

Technical Support Advocate - Level 1

Primus
07.2022 - Current

Swing Manager – IT Support & Operations

McDonald's
08.2019 - 02.2024

Technical Support

Quadrant Televentures Ltd.
01.2017 - 07.2017

Business Analyst of Information Technology -

Montreal College of Information and Technology

Computer Science Technology - Software Testing

Matrix College

Bachelor of Technology - Electronics & Communication Engineering

DAVIET

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