Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Languages
Timeline
Generic

Natasha Natasha

Calgary,AB

Summary

Versatile Operations Coordinator and assistant supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Guardteck Security Corp.
03.2024 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Mentored junior staff members, contributing to their professional growth within the company substantially.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Ensures that services and programs are coordinated to reduce service gaps and duplication, as well as that the appropriate interface is in place to support excellence in customer service, and takes part in the creation and implementation of multidisciplinary quality improvement processes.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

ASST. Supervisor Western Canada Control Centre

GardaWorld Services
09.2023 - Current
  • Manage and handle a large volume of inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company’s products and services to go offscript when necessary.
  • Ensured precise data entry into operational databases, contributing to accurate record-keeping necessary for regulatory compliance.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced response times for system alarms and incidents by streamlining communication protocols. Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team. Recommend improvements to systems and processes for improved organizational efficiency
  • Communicate and consult with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process-improvement opportunities. Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level

Security Dispatcher

VP Protection
12.2022 - 07.2023
  • Responded to number of calls per day to execute service or requests for emergency and routine assistance
  • Received emergency and non-emergency calls to dispatch security service and medical assistance
  • Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals
  • Studied building floor plans to give directions and provide accurate information
  • Prepared detailed incident reports to facilitate appropriate follow-up
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Completed appropriate forms and radio announcements.

TikTok Canada (Security)

Logixx
11.2021 - 12.2022
  • Attended to front office needs by greeting visitors and providing assistance
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
  • Prepared employee work schedules to cover important tasks at appropriate times
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Maintained energy and enthusiasm in fast-paced environment. Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.

Customer Service Representative

Freedom Mobile
08.2021 - 11.2021
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Collected and analyzed customer information to prepare product or service reports
  • Managed timely and effective replacement of damaged or missing products
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Diploma in Marketing - Marketing Management

Seneca College of Applied Arts And Technology
North York, ON
12.2022

Secondary Education-Financial Marketing Management -

BCM Arya Model
Punjab, India
03.2020

Skills

  • Dispatching Field personnel, Customer Relationship Management, Time Management, Database Updates
  • Excellent organizational skills and Conflict management abilities
  • MS Office with Operational Efficiency (Microsoft Office Suite, Microsoft Excel, Outlook, Word, Lenel System, quick books)
  • Regulatory Compliance, Customer service and Surveillance
  • Leadership with the Critical thinking
  • Multi-line Phone Systems with a great hand on Analysis skills
  • Scheduling Management

Certification

  • First Aid – CPR Level C
  • Class 5 Alberta Driver’s License
  • Alberta Security License

Leadership Experience

Team Building, Cross-Functional Collaboration, Organizational Communications, Presentations, Innovation

Languages

English
Hindi
Punjabi

Timeline

Operations Coordinator

Guardteck Security Corp.
03.2024 - Current

ASST. Supervisor Western Canada Control Centre

GardaWorld Services
09.2023 - Current

Security Dispatcher

VP Protection
12.2022 - 07.2023

TikTok Canada (Security)

Logixx
11.2021 - 12.2022

Customer Service Representative

Freedom Mobile
08.2021 - 11.2021

Diploma in Marketing - Marketing Management

Seneca College of Applied Arts And Technology

Secondary Education-Financial Marketing Management -

BCM Arya Model

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