Summary
Overview
Work History
Education
Websites
Awards
Timeline
Generic

Natasha Matejko

Lethbridge

Summary

  • 9 years' experience in a variety of customer service positions, with 2 years' experience in management, successfully handling multiple priorities with a positive attitude.
  • Proficient critical-thinking and problem-solving skills applicable to a wide variety of situations with great attention to detail.
  • Highly responsible and dependable; consistently striving to perform to the best of my ability.
  • Excellent planning and time management, ensuring duties are properly prioritized and completed within the given time frame.
  • Precise and organized with strong computer skills and proficient in Microsoft Office Suite.
  • Exceptional interpersonal and communication skills with clients, coworkers, and management.

Overview

8
8
years of professional experience

Work History

Stores I

AHS
07.2024 - Current
  • Efficiently picked and packed orders, ensuring accuracy and timely dispatch
  • Collaborated with team to streamline processes, boosting overall productivity
  • Prepared shipments for safe transportation by securely wrapping pallets/cages and labeling packages according to company guidelines
  • Labeled boxes, crates and cages with accurate order information and destinations to minimize shipping errors
  • Maximized available storage space by utilizing vertical stacking techniques when arranging picked items

Administrative Coordinator

ATCO Gas
04.2023 - 02.2024
  • Provided crucial administrative support to multiple departments
  • Handled sensitive information with discretion and maintained a positive, problem-solving attitude
  • Set customer appointments, streamlined scheduling procedures, and utilized office management software to record and track customer information
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
  • Answered phone calls/emails and responded to inquiries from customers, vendors, and other external contacts
  • Assisted management with special projects to complete all tasks by deadlines
  • Contributed to a safer community by prioritizing emergency situations and ensuring timely dispatch of appropriate resources
  • Completed bi-weekly timecards for a dozen employees

Delivery Coordinator/Driver/Foreman

Good to Go Moving and Delivery
07.2022 - 04.2023
  • Streamlined delivery processes, reducing transit times and enhancing customer satisfaction
  • Orchestrated precise delivery schedules, minimizing errors and delays
  • Conducted thorough quality checks to ensure package integrity
  • Cultivated strong partnerships with carriers and clients, facilitating seamless logistics operations and swiftly resolving conflicts to maintain positive relationships
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Communicated with customers regarding moving needs and deadlines and promoted positive customer service by delivering on-time shipments while fully resolving issues

Starbucks Manager

Aramark
09.2016 - 04.2018
  • Optimized store operations, boosting efficiency and customer satisfaction
  • Implemented data-driven strategies, leading to measurable improvements in sales and team performance
  • Pioneered new training programs, enhancing barista skills and product knowledge
  • Leveraged in-depth market analysis to identify trends and opportunities, informing strategic decisions
  • Optimized store displays and appearance via strategic merchandising resulting in boosted sales
  • Utilized data insights to optimize inventory management and resource allocation
  • Reduced costs through supply sourcing with a partner store
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements by designing and adjusting work schedule spreadsheets to meet business demands
  • Fostered a cohesive team environment, mentoring staff to excel in their roles and deliver exceptional customer experiences consistently

Education

College Diploma - Business Administration, Majoring in Management

Southern Alberta Institute of Technology
Calgary, AB
11.2021

High School Diploma -

Lethbridge Collegiate Institute
Lethbridge, AB
05.2014

Awards

  • Industry Champion Award, GLO-BUS: Developing Winning Competitive Strategies, SAIT Polytechnic, 03/21
  • Best Team Award (5 Continuous Months), Aramark, Lethbridge AB, 2017-2018
  • Encore Award x 3, Aramark, Lethbridge AB, 2016-2018


Timeline

Stores I

AHS
07.2024 - Current

Administrative Coordinator

ATCO Gas
04.2023 - 02.2024

Delivery Coordinator/Driver/Foreman

Good to Go Moving and Delivery
07.2022 - 04.2023

Starbucks Manager

Aramark
09.2016 - 04.2018

High School Diploma -

Lethbridge Collegiate Institute

College Diploma - Business Administration, Majoring in Management

Southern Alberta Institute of Technology
Natasha Matejko