Natasha Matejko
Lethbridge
Summary
- 9 years' experience in a variety of customer service positions, with 2 years' experience in management, successfully handling multiple priorities with a positive attitude.
- Proficient critical-thinking and problem-solving skills applicable to a wide variety of situations with great attention to detail.
- Highly responsible and dependable; consistently striving to perform to the best of my ability.
- Excellent planning and time management, ensuring duties are properly prioritized and completed within the given time frame.
- Precise and organized with strong computer skills and proficient in Microsoft Office Suite.
- Exceptional interpersonal and communication skills with clients, coworkers, and management.
Overview
8
8
years of professional experience
Work History
Stores I
AHS
07.2024 - Current
- Efficiently picked and packed orders, ensuring accuracy and timely dispatch
- Collaborated with team to streamline processes, boosting overall productivity
- Prepared shipments for safe transportation by securely wrapping pallets/cages and labeling packages according to company guidelines
- Labeled boxes, crates and cages with accurate order information and destinations to minimize shipping errors
- Maximized available storage space by utilizing vertical stacking techniques when arranging picked items
Administrative Coordinator
ATCO Gas
04.2023 - 02.2024
- Provided crucial administrative support to multiple departments
- Handled sensitive information with discretion and maintained a positive, problem-solving attitude
- Set customer appointments, streamlined scheduling procedures, and utilized office management software to record and track customer information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
- Answered phone calls/emails and responded to inquiries from customers, vendors, and other external contacts
- Assisted management with special projects to complete all tasks by deadlines
- Contributed to a safer community by prioritizing emergency situations and ensuring timely dispatch of appropriate resources
- Completed bi-weekly timecards for a dozen employees
Delivery Coordinator/Driver/Foreman
Good to Go Moving and Delivery
07.2022 - 04.2023
- Streamlined delivery processes, reducing transit times and enhancing customer satisfaction
- Orchestrated precise delivery schedules, minimizing errors and delays
- Conducted thorough quality checks to ensure package integrity
- Cultivated strong partnerships with carriers and clients, facilitating seamless logistics operations and swiftly resolving conflicts to maintain positive relationships
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Communicated with customers regarding moving needs and deadlines and promoted positive customer service by delivering on-time shipments while fully resolving issues
Starbucks Manager
Aramark
09.2016 - 04.2018
- Optimized store operations, boosting efficiency and customer satisfaction
- Implemented data-driven strategies, leading to measurable improvements in sales and team performance
- Pioneered new training programs, enhancing barista skills and product knowledge
- Leveraged in-depth market analysis to identify trends and opportunities, informing strategic decisions
- Optimized store displays and appearance via strategic merchandising resulting in boosted sales
- Utilized data insights to optimize inventory management and resource allocation
- Reduced costs through supply sourcing with a partner store
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements by designing and adjusting work schedule spreadsheets to meet business demands
- Fostered a cohesive team environment, mentoring staff to excel in their roles and deliver exceptional customer experiences consistently
Education
College Diploma - Business Administration, Majoring in Management
Southern Alberta Institute of Technology
Calgary, AB11.2021
High School Diploma -
Lethbridge Collegiate Institute
Lethbridge, AB05.2014
Awards
- Industry Champion Award, GLO-BUS: Developing Winning Competitive Strategies, SAIT Polytechnic, 03/21
- Best Team Award (5 Continuous Months), Aramark, Lethbridge AB, 2017-2018
- Encore Award x 3, Aramark, Lethbridge AB, 2016-2018
Timeline
Stores I
AHS
07.2024 - Current
Administrative Coordinator
ATCO Gas
04.2023 - 02.2024
Delivery Coordinator/Driver/Foreman
Good to Go Moving and Delivery
07.2022 - 04.2023
Starbucks Manager
Aramark
09.2016 - 04.2018
High School Diploma -
Lethbridge Collegiate Institute
College Diploma - Business Administration, Majoring in Management
Southern Alberta Institute of Technology
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