9 years' experience in a variety of customer service positions, with 2 years' experience in management, successfully handling multiple priorities with a positive attitude.
Proficient critical-thinking and problem-solving skills applicable to a wide variety of situations with great attention to detail.
Highly responsible and dependable; consistently striving to perform to the best of my ability.
Excellent planning and time management, ensuring duties are properly prioritized and completed within the given time frame.
Precise and organized with strong computer skills and proficient in Microsoft Office Suite.
Exceptional interpersonal and communication skills with clients, coworkers, and management.
Overview
8
8
years of professional experience
Work History
Stores I
AHS
07.2024 - Current
Efficiently picked and packed orders, ensuring accuracy and timely dispatch
Collaborated with team to streamline processes, boosting overall productivity
Prepared shipments for safe transportation by securely wrapping pallets/cages and labeling packages according to company guidelines
Labeled boxes, crates and cages with accurate order information and destinations to minimize shipping errors
Maximized available storage space by utilizing vertical stacking techniques when arranging picked items
Administrative Coordinator
ATCO Gas
04.2023 - 02.2024
Provided crucial administrative support to multiple departments
Handled sensitive information with discretion and maintained a positive, problem-solving attitude
Set customer appointments, streamlined scheduling procedures, and utilized office management software to record and track customer information
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
Answered phone calls/emails and responded to inquiries from customers, vendors, and other external contacts
Assisted management with special projects to complete all tasks by deadlines
Contributed to a safer community by prioritizing emergency situations and ensuring timely dispatch of appropriate resources
Completed bi-weekly timecards for a dozen employees
Delivery Coordinator/Driver/Foreman
Good to Go Moving and Delivery
07.2022 - 04.2023
Streamlined delivery processes, reducing transit times and enhancing customer satisfaction
Orchestrated precise delivery schedules, minimizing errors and delays
Conducted thorough quality checks to ensure package integrity
Cultivated strong partnerships with carriers and clients, facilitating seamless logistics operations and swiftly resolving conflicts to maintain positive relationships
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Communicated with customers regarding moving needs and deadlines and promoted positive customer service by delivering on-time shipments while fully resolving issues
Starbucks Manager
Aramark
09.2016 - 04.2018
Optimized store operations, boosting efficiency and customer satisfaction
Implemented data-driven strategies, leading to measurable improvements in sales and team performance
Pioneered new training programs, enhancing barista skills and product knowledge
Leveraged in-depth market analysis to identify trends and opportunities, informing strategic decisions
Optimized store displays and appearance via strategic merchandising resulting in boosted sales
Utilized data insights to optimize inventory management and resource allocation
Reduced costs through supply sourcing with a partner store
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements by designing and adjusting work schedule spreadsheets to meet business demands
Fostered a cohesive team environment, mentoring staff to excel in their roles and deliver exceptional customer experiences consistently
Education
College Diploma - Business Administration, Majoring in Management