Natasha Mangosongo
customer service Administration
Etobicoke,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
OLG
Toronto, ON
03.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Administrative Assistant
Metergy Solutions (Enercare)
Mississauga, Ontario
01.2018 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Credit Underwriter
Loan Away INC
Mississauga, Ontario
04.2015 - 03.2018
- Developed and deepened client relationships to cement profitable partnerships.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
- Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
Education
Bachelor of Arts - Social Work
Ryerson University
Toronto, ON03.2016
Skills
- Telephone etiquette
- Excellent written and oral communication
- Complaint resolution
- Report preparation
- Training development aptitude
- Excellent on microsoft Word, excel, outlook and powerpoint
Accomplishments
- Monetary Transactions - checks, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Specialist
OLG
03.2022 - Current
Administrative Assistant
Metergy Solutions (Enercare)
01.2018 - 03.2022
Credit Underwriter
Loan Away INC
04.2015 - 03.2018
Bachelor of Arts - Social Work
Ryerson University
Similar Profiles
Gayathri YasaGayathri Yasa
Customer Care Representative at OLGCustomer Care Representative at OLG
Deneb MilanoDeneb Milano
Director Agile CoE at OLGDirector Agile CoE at OLG
Kaylin RowlinsonKaylin Rowlinson
Retail Sales Worker at OLGRetail Sales Worker at OLG
Pearl AbrolPearl Abrol
Customer Support Specialist - Retailer at OLGCustomer Support Specialist - Retailer at OLG
Anmolpreet Kaur SandhuAnmolpreet Kaur Sandhu
Supervisor at A&WSupervisor at A&W