Natasha MacMurchy
Salt Spring Island,BC
Summary
Experienced in the hospitality industry, achieved success in multiple roles as a Baker, Pastry Cook, and Guest Services Professional. Expertise lies in effectively managing events, overseeing front desk operations, and delivering exceptional customer service. Strong focus on organization and attention to detail, dedicated to upholding high standards of quality. Excellent interpersonal skills for establishing positive relationships with colleagues and clients.
Overview
8
8
years of professional experience
Work History
Events Coordinator
Harbour House Hotel
12.2022 - 09.2024
- Coordinated schedules and timelines for events.
- Invoice and bill clients, process deposits and payments
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Create and maintain group blocks in booking system
- Manage group allergies and meal plans
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Streamline group check-in process.
Front Desk Receptionist
Harbour House Hotel
03.2022 - 09.2024
- Welcome each new arrival pleasantly and confirm reservations and identification at front desk and engage in pleasant conversations while managing check-in process
- Collect room deposits, fees, and payments
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirm relevant guest information and payment methods to prevent fraud
- Keep updated on local attractions for guest recommendations
- Enhance guest satisfaction by promptly addressing inquiries and concerns at the front desk
- Handle cash transactions accurately, ensuring proper accounting procedures were followed daily
- Resolve guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation
- Provide exceptional customer service, resulting in a high percentage of repeat guests and positive reviews
- Coordinate with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards
- Maintain documentation of guest requests and feedback
- Enforce hotel policies and safety protocols
- Create and update training manual for new staff
- Train new front desk staff and oversee work flow
Sales Assistant
Gallery 8
05.2021 - 05.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and feedback professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Strengthened customer relationships with timely and relevant social media interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead Baker
Laughing Daughters Gluten Free Bakery
04.2021 - 03.2022
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
- Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
- Collaborated with management to develop seasonal menus based on current trends and customer preferences.
- Developed innovative recipes, resulting in a diverse and appealing product selection.
- Oversaw quality control, production, and decoration of baked goods
- Trained new staff and ensuring timely production
- Developed new products and managed production schedule.
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
Baker
Portofino Bakery
06.2020 - 04.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
Head Baker
The Wickaninnish Inn
06.2019 - 03.2020
- Trained new staff and ensuring timely production
- Developed new products and managed production schedule.
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Collaborated with management to develop seasonal menus based on current trends and customer preferences.
- Developed innovative recipes, resulting in a diverse and appealing product selection.
- Oversaw quality control, production, and decoration of baked goods
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
- Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
Pastry Cook
The Wickaninnish Inn
09.2018 - 05.2019
- Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
- Managed inventory levels and placed orders for ingredients, maintaining sufficient stock levels while minimizing waste.
- Scaled out and mixed ingredients according to recipes and procedures.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
- Demonstrated attention to detail in crafting intricate pastry designs, resulting in excellent presentation and visual appeal for customers.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
- Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.
- Created new dessert items for seasonal and special events.
- Collaborated with fellow pastry cooks to develop innovative recipes, resulting in increased sales and positive customer feedback.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Contributed ideas during brainstorming sessions for promotional events or special offers that would attract new clientele or re-engage existing customers.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries for a high-end bakery.
- Coordinated closely with catering department on large-scale orders or events requiring customized baked goods or desserts for clients'' specific needs.
- Conducted regular tastings with management to ensure consistency in flavor profiles across all products offered at the bakery.
- Received consistent praise from both management and clientele for exceptional quality of workmanship.
- Maintained an open line of communication with customers, addressing concerns or requests promptly while providing exceptional customer service.
Cook and Pastry Cook
Canoe Restaurant and Bar
11.2016 - 08.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Education
Certificate - Emergency First Aid CPR/AED Level C
St. John's Ambulance
Salt Spring Island, BC12.2023
General Culinary Program -
Centennial College
04.2016
High School Diploma -
Maximillian Kolbe Catholic Highschool
Aurora, ON06.2014
Skills
- Attention to Detail and Consistency
- Excellent time management skills
- Adhering to strict company policies and guidelines
- Event Planning
- Guest Relations
- Team training and mentorship
- Social Media Management
- File Management
- Staff Management
- Database Management
- Food service knowledge
- Scheduling
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
Timeline
Events Coordinator
Harbour House Hotel
12.2022 - 09.2024
Front Desk Receptionist
Harbour House Hotel
03.2022 - 09.2024
Sales Assistant
Gallery 8
05.2021 - 05.2022
Lead Baker
Laughing Daughters Gluten Free Bakery
04.2021 - 03.2022
Baker
Portofino Bakery
06.2020 - 04.2021
Head Baker
The Wickaninnish Inn
06.2019 - 03.2020
Pastry Cook
The Wickaninnish Inn
09.2018 - 05.2019
Cook and Pastry Cook
Canoe Restaurant and Bar
11.2016 - 08.2018
Certificate - Emergency First Aid CPR/AED Level C
St. John's Ambulance
General Culinary Program -
Centennial College
High School Diploma -
Maximillian Kolbe Catholic Highschool
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