Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Lomack

Oromocto,NB

Summary

Personable, enthusiastic and reliable team player that takes pride in providing excellent customer service, is skilled in anticipating customer needs and able to maintains focus and a positive attitude.

Overview

11
11
years of professional experience

Work History

Guest Service Manager

Swiss Chalet 1903
01.2006 - 07.2010
  • Managed team of FOH staff, fostering a supportive work environment and enhancing overall performance.
  • Responsible for staff training, scheduling and shift changes.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.

Shift Supervisor

Swiss Chalet 1903
08.2004 - 01.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Server & Bartender

Swiss Chalet 1903
08.1999 - 01.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Smart Serve Certificate
Orangeville, ON
1999

Ontario Secondary School Diploma
Orangeville, ON
1997

Skills

  • Teamwork and Leadership
  • Exceptional customer service
  • Guest Engagement
  • Reliable and Responsible
  • Conflict and Complaint Resolution
  • Brand standards adherence

Timeline

Guest Service Manager

Swiss Chalet 1903
01.2006 - 07.2010

Shift Supervisor

Swiss Chalet 1903
08.2004 - 01.2006

Server & Bartender

Swiss Chalet 1903
08.1999 - 01.2006

Smart Serve Certificate

Ontario Secondary School Diploma
Natasha Lomack