Personable, enthusiastic and reliable team player that takes pride in providing excellent customer service, is skilled in anticipating customer needs and able to maintains focus and a positive attitude.
Overview
11
11
years of professional experience
Work History
Guest Service Manager
Swiss Chalet 1903
01.2006 - 07.2010
Managed team of FOH staff, fostering a supportive work environment and enhancing overall performance.
Responsible for staff training, scheduling and shift changes.
Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Attended to customer needs, responding to questions, complaints and escalations.
Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Shift Supervisor
Swiss Chalet 1903
08.2004 - 01.2006
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Server & Bartender
Swiss Chalet 1903
08.1999 - 01.2006
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Education
Smart Serve Certificate
Orangeville, ON
1999
Ontario Secondary School Diploma
Orangeville, ON
1997
Skills
Teamwork and Leadership
Exceptional customer service
Guest Engagement
Reliable and Responsible
Conflict and Complaint Resolution
Brand standards adherence
Timeline
Guest Service Manager
Swiss Chalet 1903
01.2006 - 07.2010
Shift Supervisor
Swiss Chalet 1903
08.2004 - 01.2006
Server & Bartender
Swiss Chalet 1903
08.1999 - 01.2006
Smart Serve Certificate
Ontario Secondary School Diploma
Similar Profiles
Sanampreet KaurSanampreet Kaur
Prep cook at Swiss ChaletPrep cook at Swiss Chalet