Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Lewis

East York,Canada

Summary

Over 20 years of successful retail Management experience as Store Manager and Department Manager. Passion for achieving profitability, controlling costs, and providing outstanding customer service. Demonstrated ability to control shrink, minimize excess inventory, reduce staff turnover, and return underperforming stores to profitability. Excellent strategic, analytical, organizational and people skills. Strong personal ethics and integrity. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds. Highly organized team-builder with strong leadership experience. Seeking a Store Manager position in utilizing current skills.

Overview

30
30
years of professional experience

Work History

National Sales Manager

Leuchtturm Gruppe
01.2024 - Current
  • Opened 6 new B2B accounts and reactivated 3 dormant accounts, contributing to a 10% revenue increase in under 12 months
  • Cultivated client relationships through tailored solutions, exceeding satisfaction targets and repeat business benchmarks
  • Delivered customized product presentation, and improving in upsell conversion
  • Coordinated client meetings per quarter, optimizing CRM tracking and follow-up
  • Developed and executed lead strategies, helping to grow sales by 10% in Ontario
  • Client-focused sales leader with a track record of exceeding targets and nurturing long-term partnerships

Store Manager Training Manager

Midoco Art and Office Supplies
01.2021 - 01.2023
  • Recruited potential talent for associates across all levels in the store while overseeing the hiring for part-time, full-time and supervisors. Conducting interviews and leading new hire orientations
  • Manage retail stores, supervise and train employees while executing daily operations
  • Lead sales employees to strengthen their knowledge of art supplies to increase sales and improve overall customer satisfaction
  • Complete sales transactions and returns
  • Maintained inventory accuracy by accurately counting stock on hand
  • Delegating task to specific employees based on individuals knowledge and strengths


Store Manager

Dollarama LP
01.2014 - 01.2019
  • Successfully turned-around underperforming store to profitability within 6 months (previously losing $2,400 monthly; under my leadership began generating $2,300 profit monthly)
  • Ranked “Lowest 100 Shrinkage Stores” - Toronto District
  • Decreased 16% shrinkage to 4% (2018)
  • Consistently met and exceeded sales and performance targets
  • Achieved “Top Five” position in District within 6 months
  • Interviewed, hired, trained, coached, mentored, and managed 20 staff
  • Maintained low staff turnover through effective motivational management
  • Accountable for up to $500,000 store inventory
  • Oversaw bookkeeping, flexible scheduling, and accurate P.O.S System
  • Planned and implemented seasonal floor sets to meet standards and deadlines
  • Generated repeat customer sales by training Associates to emphasize great customer service
  • Excellent performance evaluations

Store Manager

Essence Du Papier
01.2005 - 01.2014
  • Associate (2005); Keyholder (2005-2011); Assistant Manager (2011-2012); Manager (2012-2014)
  • Set a new single-day store sales record in 2013 ($20,000)
  • Responsible for up to $900,000 store inventory
  • Recognized for maintaining 95% inventory control accuracy
  • Decreased 13% shrinkage to 10% (2013)
  • Responsible for all daily operations (advertising, marketing, sales, purchasing, customer service, inventory control, invoice verification, staffing, loss prevention, displays, merchandising, and profitability)
  • Interviewed, hired, trained, coached, mentored, and managed 6-8 staff

Assistant Manager

BiWay
01.1995 - 01.2001
  • Company Overview: (Discount Basic Apparel & General Merchandise)
  • Sales Associate (1990-1995); Key Holder (1995-2000), Assistant Manager (2000-2001)
  • Ensured quality work and monitored staff performance
  • Managed store payroll and employee scheduling of 10+ staff
  • Managed store in the absence of the Store Manager

Education

Associate Degree - Business Administration

Centennial College
Toronto, Ontario
01.2000

Skills

  • Point-Of-Sale (POS) Applications, Microsoft Office (Outlook, Word, Excel & PowerPoint)

Timeline

National Sales Manager

Leuchtturm Gruppe
01.2024 - Current

Store Manager Training Manager

Midoco Art and Office Supplies
01.2021 - 01.2023

Store Manager

Dollarama LP
01.2014 - 01.2019

Store Manager

Essence Du Papier
01.2005 - 01.2014

Assistant Manager

BiWay
01.1995 - 01.2001

Associate Degree - Business Administration

Centennial College

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Natasha Lewis