Summary
Overview
Work History
Education
Timeline
Generic

Natasha Lewis

East York,Canada

Summary

Experienced retail management professional with over 20 years of success as a Store Manager and Department Manager. Expertise in achieving profitability, controlling costs, and delivering exceptional customer service. Proven track record in reducing shrink, managing inventory, decreasing staff turnover, and turning around underperforming stores. Strong strategic, analytical, organizational, and interpersonal skills. Demonstrated ability to provide excellent service to customers from diverse backgrounds. Highly organized team-builder with leadership experience seeking a Store Manager position to drive success.

Overview

30
30
years of professional experience

Work History

National Sales Manager

Leuchtturm Gruppe
01.2024 - Current
  • Opened 6 new B2B accounts and reactivated 3 dormant accounts, contributing to a 10% revenue increase in under 12 months
  • Cultivated client relationships through tailored solutions, exceeding satisfaction targets and repeat business benchmarks
  • Delivered customized product presentation, and improving in upsell conversion
  • Coordinated client meetings per quarter, optimizing CRM tracking and follow-up
  • Developed and executed lead strategies, helping to grow sales by 10% in Ontario
  • Client-focused sales leader with a track record of exceeding targets and nurturing long-term partnerships
  • Met with customers to give sales presentations, negotiate contracts and promote services.
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.

Store Manager, Training Manager

Midoco Art and Office Supplies
01.2021 - 01.2023
  • Recruited and onboarded associates for part-time, full-time, and supervisory roles.
  • Conducting interviews and led new hire orientations
  • Manage daily operations, and supervise and staff across multiple departments
  • Trained and led sales associates to enhance their product knowledge and customer engagement.
  • Increased customer satisfaction and sales through informed, solution-based selling.
  • Maintained inventory accuracy by accurately counting stock on hand
  • Delegating task based on individual strengths and knowledge
  • Led an 8 person team to maintain store organization and cleanliness.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Store Manager

Dollarama LP
01.2014 - 01.2019
  • Successfully turned-around underperforming store to profitability within 6 months (previously losing $2,400 monthly; under my leadership began generating $2,300 profit monthly).
  • Ranked “Lowest 100 Shrinkage Stores” - Toronto District.
  • Decreased 16% shrinkage to 4% (2018).
  • Consistently met and exceeded sales and performance targets.
  • Achieved “Top Five” position in District within 6 months.
  • Interviewed, hired, trained, coached, mentored, and managed 20 staff.
  • Maintained low staff turnover through effective motivational management.
  • Accountable for up to $500,000 store inventory.
  • Oversaw bookkeeping, flexible scheduling, and accurate P.O.S System.
  • Planned and implemented seasonal floor sets to meet standards and deadlines.
  • Generated repeat customer sales by training Associates to emphasize great customer service.
  • Excellent performance evaluations.

Store Manager

Essence Du Papier
01.2005 - 01.2014
  • Associate (2005); Keyholder (2005-2011); Assistant Manager (2011-2012); Manager (2012-2014).
  • Set a new single-day store sales record in 2013 ($20,000).
  • Responsible for up to $900,000 store inventory.
  • Recognized for maintaining 95% inventory control accuracy.
  • Decreased 13% shrinkage to 10% (2013).
  • Responsible for all daily operations (advertising, marketing, sales, purchasing, customer service, inventory control, invoice verification, staffing, loss prevention, displays, merchandising, and profitability).
  • Interviewed, hired, trained, coached, mentored, and managed 6-8 staff.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

BiWay
01.1995 - 01.2001
  • Company Overview: (Discount Basic Apparel & General Merchandise)
  • Sales Associate (1999-1995); Key Holder (1995-2000), Assistant Manager (2000-2001).
  • Supervised and scheduled a team of 10+ employees, optimizing staffing levels to ensure smooth store operations
  • Oversaw store operations in the absence of the Store Manager, ensuring continuity in customer service and sales performance
  • Managed payroll processes with accuracy and efficiency, meeting company deadlines
  • Monitored and coached staff to maintain high standards of customer service and operational excellence
  • Contributed to sales growth through effective team leadership and customer engagement
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Associate Degree - Business Administration

Centennial College
Toronto, Ontario
01.2000

Timeline

National Sales Manager

Leuchtturm Gruppe
01.2024 - Current

Store Manager, Training Manager

Midoco Art and Office Supplies
01.2021 - 01.2023

Store Manager

Dollarama LP
01.2014 - 01.2019

Store Manager

Essence Du Papier
01.2005 - 01.2014

Assistant Manager

BiWay
01.1995 - 01.2001

Associate Degree - Business Administration

Centennial College

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Natasha Lewis