Dedicated professional with a strong work ethic and a proven track record of reliability. Thrives in public-facing roles and excels when working independently. People-oriented individual passionate about acquiring knowledge across diverse individuals and subjects. Demonstrates rapid absorption of information and prefers experiential learning methods. Approachable and open to feedback, fostering open communication. Constantly seeks opportunities to optimize processes and improve efficiency. Motivated by challenges and consistently delivers high-quality results, even in high-pressure situations.
Hi, I’m
Natasha Lewis
Riverview,Canada
Summary
Work History
RBS Services
Driver
07.2022 - Current
Job overview
- Managed communication through inbound and outbound calls adeptly.
- Oversaw cash handling processes.
- Handled lifting objects ranging from 5lbs to over 50lbs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Dow Quality Health Care Inc.
Home Care Worker
10.2021 - 02.2022
Job overview
- Facilitated care services for dependent clients.
- Provided assistance in regular household chores.
- Managed morning, afternoon and evening schedules.
- Assisted individuals with bathing.
- Executed tasks related to dressing and undressing.
- Prepared meals
- Oversaw washing, drying, and ironing procedures and helped when needed.
- Handled cleaning and sanitizing dishware efficiently.
- Provided support in managing daily medication schedules.
- Maintained top-tier service through dedicated efforts.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
- Monitored progress and documented patient health status changes to keep care team updated.
- Eased family concerns by offering emotional support and guidance on various aspects of home care management.
- Facilitated social engagement for isolated clients through engaging activities and companionship services that improved overall quality of life.
- Assisted patients in meeting nutritional needs through meal planning, grocery shopping assistance, special dietary accommodations, and feeding support when necessary.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Improved patient mobility through assistance with transfers, ambulation, and range of motion exercises.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed challenging behaviors effectively using appropriate de-escalation techniques for dementia or cognitively impaired patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Bos Brothers
Shop Forman
11.2016 - 11.2019
Job overview
- Managed all operations and staff within the shop.
- Handled incoming orders each day, making them ready for team members.
- Controlled cash operations.
- Ensured continued functionality through scheduled maintenance.
- Managed product inventory orders each day.
- Directed hiring and firing operations.
- Ensured workplace safety.
- Broadened range of clients.
- Ensured product quality and compliance through detailed examinations before shipment.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 6 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Implemented inventory control measures, ensuring proper stock levels were maintained for efficient operations.
- Reduced machine downtime with proactive maintenance schedules.
- Improved customer satisfaction by providing timely and accurate updates on repair status.
- Facilitated team meetings to discuss progress and address any issues, fostering collaborative work environment.
- Supervised ongoing daily production phases.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
JMA Armstrong High SchoolSalisbury, NB
Grade 12 diploma
01.1999
University Overview
Skills
- Senior Care*@
- Microsoft Word
- Working with the public
- Dementia Care
- Experience Administering Injections
- Office work
- Meal Preparation
- Memory Care
- Commercial Cleaning
- Alzheimer's Care
- Security
- Hard working
- Caregiving
- Behavioral Health
- Computer Operation
- Wood Working
- Home Care
- Medication Administration
- Cleaning Experience
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Relationship building
- Heavy lifting
- Basic vehicle repairs
- Shipping and packaging
- Attention to detail
- Team building
- Conflict resolution
- Friendly and outgoing
- Verbal and written communication
- Patience and tact
- Load securing
- Multitasking Abilities
- Confidentiality
- Continuous improvement
- Decision-making
- Active listening
- Reliability
Languages
English
Timeline
Driver
RBS Services
07.2022 - Current
Home Care Worker
Dow Quality Health Care Inc.
10.2021 - 02.2022
Shop Forman
Bos Brothers
11.2016 - 11.2019
JMA Armstrong High School
Grade 12 diploma
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