Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasha LaRose

Edmonton,AB

Summary

Results-driven office manager with expertise in document management, customer relations, and team collaboration. Proven ability to streamline operations and enhance communication across departments to drive efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

York Realty
Edgerton, Alberta
04.2023 - Current
  • Assisted in scheduling meetings and managing calendars for team members.
  • Coordinated communication between departments to support ongoing projects.
  • Maintained filing systems for efficient document retrieval and management.
  • Supported onboarding processes by preparing materials and setting up workspaces.
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Assisted with basic bookkeeping tasks, including tracking expenses and invoices.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office budget to handle inventory, postage and vendor services.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Maintained confidential records relating to personnel matters.
  • Assisted with IT projects, daily issues, user tickets, and troubleshooting.

Senior Coordinator / Purchaser

designQ / Qualico
Edmonton, Alberta
01.2020 - 05.2023
  • Coordinated project timelines and deliverables across multiple teams to enhance collaboration.
  • Developed and maintained comprehensive project documentation for clarity and consistency.
  • Reviewed contracts, proposals, and purchase orders for accuracy prior to approval submission.
  • Monitored performance trends to identify opportunities for operational efficiency improvements.
  • Implemented effective communication systems between teams for timely information exchange.
  • Cultivated relationships with customers, vendors, and stakeholders to ensure project success.
  • Resolved customer inquiries and complaints to maintain satisfaction and trust.
  • Tracked shipments to confirm timely delivery and adherence to quality standards.

Client Care Coordinator

designQ / Qualico
Edmonton, Alberta
01.2019 - 01.2020
  • Coordinated client communications to ensure timely responses and satisfaction.
  • Managed scheduling and logistics for client appointments and services.
  • Maintained accurate client records using CRM software for easy access.
  • Collaborated with team members to streamline workflows and improve service delivery.
  • Conducted follow-up calls to gather feedback on client experiences and needs.
  • Identified opportunities for process optimization and recommended changes accordingly.
  • Completed required paperwork and followed up on missing information.
  • Provided training on new systems or procedures related to client care activities.
  • Updated databases with new and modified customer data.
  • Edited existing website content to optimize SEO performance.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Administrative Assistant

Qualico
Edmonton, Alberta
01.2016 - 01.2019
  • Managed office supplies and inventory to ensure adequate stock levels.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Office Manager

Oxford Physical Wellness
Edmonton, AB
03.2015 - 12.2015
  • Managed clinic calendar, scheduling patient appointments efficiently to optimize operations.
  • Prepared treatment rooms, ensuring cleanliness of all equipment for safe usage.
  • Assisted chiropractors with patient intake and accurately documented medical histories.
  • Educated patients on treatment plans and delivered clear post-care instructions.
  • Coordinated insurance verification and claims processing for accurate billing.
  • Handled insurance claims, addressing billing inquiries to facilitate timely payments.
  • Monitored office supply levels, ordering items as necessary to support operations.
  • Maintained organized patient records by inputting data into medical software.

Recovery Manager

Consolidated Civil Enforcement
Edmonton, Alberta
02.2014 - 02.2015
  • Responded promptly to phone calls and email inquiries with professionalism.
  • Processed payments for third parties, ensuring efficiency in transactions.
  • Coordinated towing arrangements for seized items to facilitate timely disposal.
  • Reviewed daily collection activities to verify accuracy and enhance effectiveness.
  • Delegated tasks to staff while establishing clear priorities and goals.
  • Provided regular updates to clients and stakeholders on ongoing matters.
  • Addressed client inquiries and supplied required documentation swiftly.

Office Manager

Callingwood Chiropractic
Edmonton, Alberta
01.2011 - 11.2013
  • Streamlined patient scheduling to enhance workflow efficiency and appointment coordination.
  • Maintained organized treatment areas and equipment for optimal cleanliness.
  • Processed insurance claims while verifying patient eligibility for services.
  • Collected patient forms and insurance card copies to facilitate billing.
  • Scheduled in-person and phone appointments to maximize operational efficiency.
  • Prepared treatment rooms by cleaning surfaces and restocking essential supplies.
  • Communicated with insurance companies to ensure accurate billing practices.
  • Monitored appointment schedules to uphold effective operational standards.

Education

High School Diploma -

Ross Sheppard High School
Edmonton
01-2009

Skills

  • Office management and document control
  • Customer relationship management
  • Problem solving
  • Effective communication

Certification

  • ChiroSuite
  • Newstar Sales ERP
  • BuildPro
  • SupplyPro
  • Hubspot CRM
  • SharePoint
  • YardiOne

References

References available upon request.

Timeline

Office Manager

York Realty
04.2023 - Current

Senior Coordinator / Purchaser

designQ / Qualico
01.2020 - 05.2023

Client Care Coordinator

designQ / Qualico
01.2019 - 01.2020

Administrative Assistant

Qualico
01.2016 - 01.2019

Office Manager

Oxford Physical Wellness
03.2015 - 12.2015

Recovery Manager

Consolidated Civil Enforcement
02.2014 - 02.2015

Office Manager

Callingwood Chiropractic
01.2011 - 11.2013

High School Diploma -

Ross Sheppard High School

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Natasha LaRose