Natasha Langell
White Rock,BC
Summary
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
5
5
years of professional experience
Work History
Dental Office Manager
Brookswood Dental Group
06.2023 - 10.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Receptionist
Willowbrook Dental Clinic
01.2021 - 05.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated insurance verification processes, ensuring accurate billing information.
- Improved patient check-in procedures, enhancing overall efficiency and service quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Education
No Degree - Dental Receptionist Program
Vancouver Community College
Vancouver, British Columbia09-2020
High School Diploma -
Semiahmoo Secondary
White Rock, BC06-2016
Skills
- Dental software, including, Tracker, Cleardent
- Organizational skills/implementing new systems and ideas into a dental practice
- Schedule management
- Treatment Planning
- Excel
- Insurance billing
- Patient relations
- Oral communication
- Patient care
- Inventory management
- Office meetings
- Teamwork and collaboration
- Professional and courteous
Languages
English
Timeline
Dental Office Manager
Brookswood Dental Group
06.2023 - 10.2025
Dental Receptionist
Willowbrook Dental Clinic
01.2021 - 05.2023
No Degree - Dental Receptionist Program
Vancouver Community College
High School Diploma -
Semiahmoo Secondary
References
References available upon request