Natasha Landry

• Facilitated individual and group counseling to offenders who have committed abuse/assault against their partner to promote positive behavior change in relationships.
• Provide crisis intervention and counseling services to clients, enable group discussions, respectfully challenge resistance and/or inappropriate comments and maintain focus on topic
• Maintained accurate documentation on all client's, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
• Monitored program performance and outcomes for successful delivery of services.
• Researched best practices and developed strategies to improve program outcomes.
• Established and maintained relationships with key stakeholders.
• Collaborated with Parole, Probation, and Crown Office's to ensure up most service delivery for client's

• Maintained VQRP (Victim Quick Response Program) - ensured submissions, and VQRP reimbursements were tracked and documented accordingly.
• Prepared statistical reports within specific quarterly timeline
• Worked in partnership with CPS (Cornwall Police) – Navigated through CPS data base, and prioritized incidents to be followed-up on
• Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
• Conducted case management activities and services with multidisciplinary team.
• Provided information and referrals to community partners and other treatment providers.
• Provided suggestions for process, application or documentation improvement.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.

• Maintained organizational and coordination skills within the aspects of the business.

Provided efficient communication and interpersonal skills while interacting with customers, staff, and vendors.

• Completed payroll, remittance, WSIB, GST/HST, end of year taxes, scheduling efficiently and on time.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
• Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
• Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
• Evaluated employee performance regularly, providing constructive feedback aimed at professional development and success in their roles.
• Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
• Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
• Mentored staff members in various aspects of retail operations, promoting professional development among team members.
• Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
• Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Trained and motivated employees to perform daily business functions.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Established QuickBooks accounting system to reflect accurate financial records.
• Completed tax forms in compliance with legal regulations.