Natasha Lafont
Ottawa,Canada
Summary
Experienced café Team Member with a proven track record in staff training and leadership. Skilled in managing operations to ensure guest satisfaction and service excellence. Committed to enhancing team performance and achieving business goals through collaboration and training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member (Former Supervisor)
Tim Horton's
Ottawa, Canada
08.2023 - Current
- Leadership Success: Promoted to Supervisor for exceeding performance expectations and demonstrating leadership.
- Staff Development: Trained and supervised staff to enhance team capabilities and uphold store standards.
- Service Excellence: Delivered efficient and friendly service to customers during peak hours.
- Conflict Resolution: Recognized for resolving conflicts with a positive attitude, contributing to a supportive environment.
- Financial Integrity: Managed cash, debit, and credit transactions with accuracy using POS systems.
- Operational Support: Conducted inventory checks, stocked supplies, and maintained a clean, organized workspace.
Education
High School Diploma -
St. Joseph's Catholic High School
Ottawa, ONOttawa, ON
Skills
- POS systems expertise
- Customer service
- Leadership skills
- Training and development
- Team collaboration
- Inventory management
- Transaction accuracy
- Money handling strategies
- Operational efficiency
- Health and safety compliance
- Food preparation guidelines
- Sanitization practices
- Workspace organization
- Upselling techniques
- Problem solving
- Task prioritization
Certification
CannaSell-certified, completed Apr 8, 2024
Timeline
Team Member (Former Supervisor)
Tim Horton's
08.2023 - Current
High School Diploma -
St. Joseph's Catholic High School