Natasha Kwasnycia
Red Deer
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Manager
BROADSTREET PROPERTIES LTD.
06.2023 - 11.2024
- Day to day operations of a 98 unit building. Tenant relations. Administrative work. Cleaning and maintenance.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Resident Manager
Townline Homes
07.2019 - 05.2023
- Day to day operations of 2 residential buildings with commercial spaces, totaling 365 residential units. All Tenant relations including leasing, viewings, rent collection and other administrative work, including assisting with the commercial tenants. Cleaning and maintenance of the building, units and grounds.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Collections/Recovery Specialist
ARO INC.
06.2016 - 07.2019
- Collections of accounts arrear. Worked on credit card, health care card and loan portfolios.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
Skills
- Flexibility and adaptability
- Conflict resolution
- Customer service
- First aid and CPR
- Relationship building
- Courteous demeanor
- Positive and professional
- Time management
Certification
First Aid and CPR Level 2
Proserve
Timeline
Site Manager
BROADSTREET PROPERTIES LTD.
06.2023 - 11.2024
Resident Manager
Townline Homes
07.2019 - 05.2023
Collections/Recovery Specialist
ARO INC.
06.2016 - 07.2019
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