Natasha Klassen
Abbotsford,BC
Summary
Outgoing and motherly personality with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Supervisor of Operations
Klondike Cold Storage
03.2017 - 01.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Community Support Worker
Milieu Family Services
04.1996 - 05.2016
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Facilitated access to community resources for clients, improving their quality of life and independence.
- Conducted comprehensive needs assessments to tailor support services for individual client requirements.
- Increased community awareness on mental health issues by leading informative workshops and presentations.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
Server
Country Cousins Restaurant
03.1995 - 06.1996
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
No Degree - Diploma in A Management Setting
Justice Institute of British Columbia
New Westminster, BC06.2003
High School Diploma -
WJ Mouat Secondary
Abbotsford, BC06.1994
Food Safe Certificate
SafeCheck Canadian Food Safety
Online08.2024
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Customer Service
- Decision-Making
- FLUENT IN English
- Inventory Management
- Project Management
- Employee relations and conflict resolution
- Project planning and development
- Warehouse Operations
- Health and safety compliance
- Cross-functional communications
Timeline
Supervisor of Operations
Klondike Cold Storage
03.2017 - 01.2024
Community Support Worker
Milieu Family Services
04.1996 - 05.2016
Server
Country Cousins Restaurant
03.1995 - 06.1996
No Degree - Diploma in A Management Setting
Justice Institute of British Columbia
High School Diploma -
WJ Mouat Secondary
Food Safe Certificate
SafeCheck Canadian Food Safety
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