Natasha Jones
Port Renfrew
Summary
Dynamic leader with a proven track record at Pacheedaht First Nation, enhancing parent satisfaction and staff development through effective communication and curriculum planning. Skilled in health and safety regulations and problem-solving, achieving notable improvements in childcare services. Demonstrates exceptional ability to foster growth and ensure compliance, with a focus on continuous learning and cultural awareness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Daycare Manager
Pacheedaht First Nation
05.2023 - Current
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
- Ensured compliance with all Island Health regulations regarding childcare operations and licensing requirements.
- Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
- Coordinated field trips and special events to create memorable experiences while promoting cultural awareness among children in care.
- Managed financial aspects of the daycare center, including budgeting, expense tracking, and payment collection from parents.
Operations Manager
Soule Creek Lodge
03.2021 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Reported issues to higher management with great detail.
Visitors Services Assistant
Parks Canada
05.2018 - 10.2018
- Improved efficiency by organizing files and maintaining office supplies.
- Assisted team members with administrative tasks to enhance productivity.
- Supported project teams by preparing presentation materials and compiling data.
- Managed supply inventory to ensure availability of necessary office materials.
- Checked guests in who were hiking the west coast trail.
- Gave a one hour presentation on the information hikers required to have a safe hike
- Assisted the manager where needed
Executive Assistant
Pacheedaht First Nation
11.2015 - 07.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Wrote reports, executive summaries and newsletters.
Server/Bartender
Port Renfrew Hotel
05.2006 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
BBA - Human Resources
Camosun College
Victoria04-2026
No Degree - Infant And Toddler Certificate
Pacific Rim Early Childhood Institute
Cobble Hill, BC12-2025
Diploma - Early Childhood Care And Education Certificate
Pacific Rim Early Childhood Institute
Cobble Hill, BC08-2025
Skills
- Health and safety regulations
- Parent communication
- Child development expertise
- Curriculum planning
- First aid and CPR certified
- Problem-solving abilities
- Excellent communication
Certification
- First Aid Certification
- Criminal Record Check
- Food Safe Certified
Timeline
Daycare Manager
Pacheedaht First Nation
05.2023 - Current
Operations Manager
Soule Creek Lodge
03.2021 - 02.2022
Visitors Services Assistant
Parks Canada
05.2018 - 10.2018
Executive Assistant
Pacheedaht First Nation
11.2015 - 07.2017
Server/Bartender
Port Renfrew Hotel
05.2006 - 06.2014
- First Aid Certification
- Criminal Record Check
- Food Safe Certified
BBA - Human Resources
Camosun College
No Degree - Infant And Toddler Certificate
Pacific Rim Early Childhood Institute
Diploma - Early Childhood Care And Education Certificate
Pacific Rim Early Childhood Institute
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