Natasha James
Nanaimo,B.C.
Summary
Dedicated Community Support Worker with a proven track record at Nanaimo Association for Community Living, skilled in crisis intervention and client advocacy. Successfully enhanced client independence through personalized care plans and recreational activities, fostering social integration and emotional well-being. Committed to continuous improvement and professional development in support services.
Overview
5
5
years of professional experience
Work History
Community Support Worker
Nanaimo Association for Community Living
08.2020 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Administered medications and documented using MAR sheets.
Education
Some College (No Degree) - Film And Photography
Malaspina
Nanaimo, BCSome College (No Degree) - Insurance
UBC
Vancouver, BCSkills
- Behavioral support
- Disability awareness
- Data entry and reporting
- Client needs assessments
- Social integration/recreational activities
- Life skills training/educational guidance
- Personal care assistance
- First aid and CPR
- Problem-solving
- Attention to detail/time management
- Relationship building
- Teamwork and collaboration
- Multitasking/organizational skills
- Excellent verbal/written communication
- Documentation management
- Conflict resolution
- Staff education and training
- Quality assurance controls
- Chronic disease management
- Teamwork, adaptability and flexibility
Languages
English
Full Professional
Timeline
Community Support Worker
Nanaimo Association for Community Living
08.2020 - Current
Some College (No Degree) - Film And Photography
Malaspina
Some College (No Degree) - Insurance
UBC
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