Natasha Haywood
Lemon Grove
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Adept Clinical Coordinator with over 18years at NMRTC San Diego-Pediatrics, where I led significant improvements in clinical operations, template management and staff efficiency. Entered and maintained providers clinical templates to provide availability for patient booking. Skilled in process improvement and problem-solving, monitored and maintained enrollment by exception within the clinic, also maintains a collaborative and professional team environment. Known for exceptional organizational skills, TRICARE benefits expertise and knowledge in HIPAA guidelines, I successfully implemented innovative strategies to help with workflow and elevate patient satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Contact Representative
NMRTC San Diego-DHB GS/0962/08/04
San Diego, CA
11.2024 - Current
- Liaison between beneficiaries, TRICARE and regional clinics.
- Assist beneficiaries with billing issues and filing claims.
- Assist with enrollment to Primary care provider.
- Counsel beneficiaries on covered services and benefits
- Identified and resolved discrepancies and errors in customer accounts.
- Benefits professional with experience in TRICARE eligibility and claims resolution
- Verify insurance eligibility
Clinical Coordinator
NMRTC San Diego- Pediatrics GS/0344/06/09
San Diego, CA
07.2006 - 11.2024
- Oversee daily activities within the clinic including scheduling appointments, managing workflow, and supervising staff.
- Facilitate communication between patients, families, physicians, nurses and other healthcare providers.
- Resolve conflicts among members of the healthcare team in a timely manner.
- Train new staff on protocols, processes and practices of the organization.
- Assess patient needs and develop individualized plans for treatment in collaboration with physicians.
- Identify areas for improvement in clinical operations process flow and implement strategies for change.
- Recruit new employees by reviewing resumes and conducting interviews.
- Establish work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Developed provider schedule templates ensuring appropriate appointment mixes and adequate appointment availability.
- Generated a weekly report on clinic schedule compliance.
- Scheduled patient appointments, answered multi line phones and processed patient referrals.
Education
Medical Insurance Billing
Maric College
San Diego, CA07-1995
Skills
- Multitasking
- Time Management
- Problem-Solving
- Clinical Templating
- Proficient with MHS Genesis System
- Understand HIPAA guidelines
- Organizational Skills
- Appointment Scheduling
- Knowledgeable About TRICARE Benefits
Certification
BLS Certification
Leadership Skills for Non-Supervisors
Analytics Boot Camp: Core Analytics
Timeline
Contact Representative
NMRTC San Diego-DHB GS/0962/08/04
11.2024 - Current
Clinical Coordinator
NMRTC San Diego- Pediatrics GS/0344/06/09
07.2006 - 11.2024
Medical Insurance Billing
Maric College