Natasha Gordon
St. Catharines,Canada
Summary
Ambitious, friendly, and well-organized individual with 10 years of experience in customer service and administrative roles. Seeking to expand knowledge and gain practical skills in a new role as an inspiring plumber. Successful track record of assisting in installation, repair, and maintenance projects, contributing to efficient and high-quality outcomes. Demonstrating the ability to troubleshoot plumbing issues and work effectively within a team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Rual Ontario Medical Program
10.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Receptionist/Personal Care worker
Balmoral Place Retirement Community
01.2022 - 01.2023
- Sorted incoming mail and directed to correct personnel each day
- Directed Residents to appropriate personnel to address concerns, resolve complaints, respond to account related questions
- Promoted to PCW
- UCP training completed
Child Care
Good Life Fitness
01.2019 - 01.2020
- Oversaw activities and events weekly for 5-20 children
- Maintained and promoted positive, safe, dynamic environment
- Determined movies and other video media appropriate for all individual
Receptionist
Urban Tails Pet Grooming
01.2016 - 01.2017
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care
- Consulted with owners and made recommendation on individual grooming needs of pets
Data Entry Clerk
Apps Cargo Terminals
01.2016 - 12.2016
- Entered data in to spreadsheets, documents and databases, while mainlining high accuracy rate
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Adhered to strict data confidentiality
Receptionist
401 Dixie Volkswagen
01.2015 - 01.2016
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organized documents and rearranging schedules
- Entered data in to spreadsheets, documents and databases, while mainlining high accuracy rate
- Processed payments and updated accounts to reflect balance changes
Education
Medical Office Administration
CDI College
Mississauga, ON01.2016
Certificate of completion - Plumbing training
Conestoga College
Cambridge, ON01.2025
Certificate of completion - Introduction to Criminal Law
Brampton Library
Brampton, ON01.2025
Certificate of completion - Medical Terminology: A Word Association Approach
Brampton Library
Brampton, ON01.2024
Certificate of completion - Handling Medical Emergencies
Brampton Library
Brampton, ON01.2024
Certificate of completion - Introduction to Microsoft Excel
Brampton Library
Brampton, ON01.2023
Skills
- Proficient with power tools and Pex cutters
- Precision Threading of Black Iron Pipe
- Can measure cut and install cast iron
- Able to solder copper piping
- Identify Fittings and Materials
- Water Closet Setup
- Proficient in MS Office Suite (Word, Excel and PowerPoint)
- Strong Client Relationships
- Creative
- Experience with bookings and confirmations
- Report Preparation
- Excellent document management
Accomplishments
- Ladder safety training
- Working at heights training
- EWP (Boom+Scissor) Operator Safety
- Lockout / Tagout Awareness
- Green Book (OHSA) Training
- Fire Awareness (extinguisher) Safety training
- Forklift Training (counterbalanced)- operator safety program
- Working Together - The code and the AODA (Ontario human rights commission) training
- Crane and hoist hand signals training
- Call it out: Racism, Racial Discrimination and Human Right training
- WHMIS GHS (2015) training
- Worker health and safety awareness in 4 steps
- Emergency First Aid & AED & CPR C
- Unregulated Care Provider Training
- Supervised team of 5 staff members.
Languages
French
Elementary
Certification
- Handling Medical Emergencies
- Medical Terminology: A word association Approach
- Introduction to Microsoft Excel
- Introduction to Criminal Law
- Plumbing Training Course
Timeline
Office Assistant
Rual Ontario Medical Program
10.2023 - 03.2024
Receptionist/Personal Care worker
Balmoral Place Retirement Community
01.2022 - 01.2023
Child Care
Good Life Fitness
01.2019 - 01.2020
Receptionist
Urban Tails Pet Grooming
01.2016 - 01.2017
Data Entry Clerk
Apps Cargo Terminals
01.2016 - 12.2016
Receptionist
401 Dixie Volkswagen
01.2015 - 01.2016
Certificate of completion - Plumbing training
Conestoga College
Certificate of completion - Introduction to Criminal Law
Brampton Library
Certificate of completion - Medical Terminology: A Word Association Approach
Brampton Library
Certificate of completion - Handling Medical Emergencies
Brampton Library
Certificate of completion - Introduction to Microsoft Excel
Brampton Library
Medical Office Administration
CDI College
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