Natasha Garland
New Harbour,NL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Wal Mart Canada
05.2003 - 04.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
No Degree - Office Administration
College Of North Atlantic
St. John's, NL2003
High School Diploma -
Crescent Collegiate
South Dildo, NL2001
Skills
- Time Management
- Process Improvement
- Customer Service
- Sales Expertise
- Staff Training
- Conflict Resolution Techniques
- Issue Resolution
- High Customer Service Standards Adherence
- Employee Scheduling
- Retail Platforms
- Logistics Policies and Procedures
- New Hire Training
- Cash Register Operations
- Job Assignments
- Financial Transactions
Timeline
Customer Service Manager
Wal Mart Canada
05.2003 - 04.2009
No Degree - Office Administration
College Of North Atlantic
High School Diploma -
Crescent Collegiate
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