Summary
Overview
Work History
Education
Skills
References
Timeline
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Natasha Garcia-Drotar

Natasha Garcia-Drotar

Hamilton,ON

Summary

I am a hardworking person with great communication skills and a passion for customer service. I love working in fast-paced environments and always strive for excellent results.

I'm seeking a job where I can use my skills to contribute to a team and grow personally and professionally.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

HNHB Spine and Neuro Rehab
07.2024 - Current
  • I have the opportunity to help clients in Aquatic Therapy and in the gym by helping stabilize their balance and physical needs. (PTA)
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.


Waitress

Summit Heights Retirement Residence
09.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Customer Care Representative

Leon's Furniture Store
12.2022 - 09.2023
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.

Customer Care Representative

Canadian Tire
08.2021 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Restaurant Hostess

Swiss Chalet
07.2019 - 08.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

High School Diploma -

Bishop Ryan Catholic Secondary School
Hamilton, ON
06.2023

Skills

  • Customer Service
  • Time Management
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Administrative Skills
  • Safe Food Handling
  • Office Organization
  • Hospitality services
  • Skilled in POS systems
  • Attention to Detail

References

Caleene Valladares

(365) 323-4251

Jessica Santos

(905) 869-3230

Paola Criminisi

(905) 869-3230

Timeline

Front Desk Receptionist

HNHB Spine and Neuro Rehab
07.2024 - Current

Waitress

Summit Heights Retirement Residence
09.2023 - Current

Customer Care Representative

Leon's Furniture Store
12.2022 - 09.2023

Customer Care Representative

Canadian Tire
08.2021 - 10.2022

Restaurant Hostess

Swiss Chalet
07.2019 - 08.2021

High School Diploma -

Bishop Ryan Catholic Secondary School

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Natasha Garcia-Drotar