Natasha Delgado
Brampton,Canada
Summary
Results‑driven Level 4 Banking Specialist with 15+ years at BMO across Cards, Relationship Management, Lending, Investigations, and Customer Financial Assistance.
Strong expertise in credit decisioning, loss mitigation, and risk assessment.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
21
21
years of professional experience
Work History
Lending/ Investigations Specialist
BMO Bank of Montreal
Brampton, Canada
06.2010 - Current
- Lead financial discovery conversations and provide tailored guidance.
- Make credit decisions.
- Manage high‑risk accounts.
- Ensure regulatory script adherence and documentation accuracy.
Relationship Manager
BMO Bank of Montreal
Brampton, Canada
01.2006 - 01.2010
- Built long‑term client relationships and exceeded sales goals.
- Delivered exceptional service and product guidance.
Cards Specialist
BMO Bank of Montreal
Brampton, Canada
01.2005 - 01.2006
- Led quality assurance and resolved card‑related customer issues.
Education
Some College (No Degree) - Business Administration
Toronto School of Business
Brampton, ONSkills
- Credit decisioning and bureau analysis
- Risk management
- FICO expertise
- TSYS and CCAPS proficiency
- Regulatory compliance
- Documentation accuracy
- Objection handling and negotiation
- Relationship management
- Customer trust building
- Self-motivation
Languages
- English, Native
- Portuguese, Limited Working
Timeline
Lending/ Investigations Specialist
BMO Bank of Montreal
06.2010 - Current
Relationship Manager
BMO Bank of Montreal
01.2006 - 01.2010
Cards Specialist
BMO Bank of Montreal
01.2005 - 01.2006
Some College (No Degree) - Business Administration
Toronto School of Business