Natasha Davis
Vancouver
Summary
Dynamic customer service professional with extensive experience. Proven ability to enhance customer loyalty through active listening and effective communication. Skilled in shipping logistics and proficient in Quickbooks, consistently delivering exceptional service and fostering positive customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HollyNorth Production Supplies
05.2023 - 06.2025
- Managed the online store, processed orders, liaised with customers regarding timelines and costs
- Streamlined the shipping process
- Worked closely with the marketing and shipping teams to improve functionality of the site and shipping times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Cashier
The Valley Bakery
12.2022 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Arranged and replenished baked goods and merchandise racks to maintain appearance of store.
Store Clerk (Auxiliary)
BC Liquor Stores
08.2022 - 09.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items and processing payments
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Team Leader/Crew Trainer
McDonald's Restaurant
04.2016 - 06.2017
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Serving It Right
08-2022
Applied Computer Concepts
British Columbia Institute of Technology
Burnaby04-2022
Skills
- Customer service
- Active listening and critical thinking
- Computer proficiency, data entry, Quickbooks
- Payment processing
- Professional telephone demeanor, multi-line phone talent
- Product knowledge, sales, shipping and logistics
- Order processing and fulfillment
- Complaint resolution
Timeline
Customer Service Representative
HollyNorth Production Supplies
05.2023 - 06.2025
Customer Service Cashier
The Valley Bakery
12.2022 - 07.2023
Store Clerk (Auxiliary)
BC Liquor Stores
08.2022 - 09.2022
Team Leader/Crew Trainer
McDonald's Restaurant
04.2016 - 06.2017
Serving It Right
Applied Computer Concepts
British Columbia Institute of Technology
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