Natasha Crotty
Calgary,AB
Summary
Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs, offering three years of experience with proven customer satisfaction and retention history.
Overview
12
12
years of professional experience
Work History
Student Optician
Eye Health Centres
Calgary , AB
2020.08 - 2022.07
- Maintained accurate records on in-progress and completed referrals, ensuring total data integrity throughout the process
- Contact lens training with a 90% success rate.
- Made targeted suggestions to patients based on facial parameters and stated preferences
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Trained and mentored five new personnel hired to fulfill various roles
Optometric Assistant
IRIS THE VISUAL GROUP
Calgary , AB
2019.08 - 2020.09
- Glasses Dispensing and Repairs
- Insurance submissions and payment
- Streamlining office flow by adopting better appointment book procedures
- Maintaining and Organizing paper files
- Performed developmentally appropriate patient care for optometry patients aged six months to 105
- Took medical histories and reported current concerns from patients before a physical exam by an optometrist
Nanny
N/A
Calgary , AB
2019.01 - 2019.08
- Supported children in play activities, meals and snacks, hygiene and socialization
- Prepared tasty, healthy meals for children to encourage good eating habits
- Communicated with children at age-appropriate levels to promote understanding and foster relationships
- Organized and cleaned home after activities by picking up toys and straightening up the playroom
- Developed games and activities using arts and crafts to support learning and verbal skills
Optometric Assistant/ Administrative Assistant
Dr. Bishop and Associates
Calgary , AB
2017.01 - 2018.08
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to the doctor
- Greeted patients, prepared exam rooms and documented medical records to keep the office running efficiently and effectively.
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
Cashier/ File Maintenance
Calgary Co-op
Calgary , AB
2015.01 - 2017.08
- Greeting customers
- Ordering and Receiving paper supplies
- Maintaining pricing on 2000+ items in the store
- Created price tags and merchandise signs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Worked closely with shift manager to solve problems and handle customer concerns.
Store Manager
Hallmark Cards
Calgary , AB
2015.01 - 2015.09
- Ordering and Receiving stock
- Managing day-to-day operations of staffing
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed inventory control, cash control and store opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
Sales Associate/Cashier
Purdys Chocolatier
Calgary , AB
2012.06 - 2015.09
- Engaged with customers to build rapport and loyalty
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Accurately processed POS transactions, returning coins, currency, payment cards and receipts to customers
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Led a team of four members while providing exceptional customer service
Education
Associate of Applied Science - Optical Science
Northern Alberta Institute of Technology
Edmonton, AB05.2023
Skills
- Contact Lens Demonstration
- Work Order Preparations
- Bridge Measurements
- Eyeglass Care Education
- Frame Adjustments
- Optical Needs Assessment
Timeline
Student Optician
Eye Health Centres
2020.08 - 2022.07
Optometric Assistant
IRIS THE VISUAL GROUP
2019.08 - 2020.09
Nanny
N/A
2019.01 - 2019.08
Optometric Assistant/ Administrative Assistant
Dr. Bishop and Associates
2017.01 - 2018.08
Cashier/ File Maintenance
Calgary Co-op
2015.01 - 2017.08
Store Manager
Hallmark Cards
2015.01 - 2015.09
Sales Associate/Cashier
Purdys Chocolatier
2012.06 - 2015.09
Associate of Applied Science - Optical Science
Northern Alberta Institute of Technology
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