Natasha Cochran
Fredericton,NB
Summary
Capable server with engaging personality, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in casual dinning, bar/club and outdoor patio establishments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Twenty / 20 Club
04.2022 - Current
- Served high customer volumes during special events, nights and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
The Coffee Mill
06.2022 - 10.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and take payments both cash and EMV.
- Carried out complete opening and closing duties to keep restaurant working efficiently and ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, alcoholic and non-alcoholic beverages and menu items.
Hostess
Moxie's Nova Center
01.2019 - 06.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with POS system to manage bills and take payments both cash and EMV.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Support Staff
The Stubborn Goat Beer Garden
07.2019 - 10.2019
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Bussed tables and removed debris to keep customer areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Arts - History And Social Work
St. Thomas University
Fredericton, NB04.2026
Skills
- Menu and Price Memorization
- Beverage Preparation
- Age Verification
- Changing Beer Kegs
- Responsible Alcohol Service
- High-Volume Environments
- Strong Work Ethic
- Energetic and Outgoing
- Adept learner
- Outstanding Customer Service
- Transactions and Cash Handling
- Point-of-Sale (POS) Software
Accomplishments
- Won "Employee of the Month" on multiple occasions for continued dedication and hard work.
- Graduated with high honours
Certification
- Responsible Beverage Training - 5 year Certification
Timeline
Server
The Coffee Mill
06.2022 - 10.2023
Bartender
The Twenty / 20 Club
04.2022 - Current
Support Staff
The Stubborn Goat Beer Garden
07.2019 - 10.2019
Hostess
Moxie's Nova Center
01.2019 - 06.2020
Bachelor of Arts - History And Social Work
St. Thomas University
- Responsible Beverage Training - 5 year Certification
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