Natasha Clement
Coniston,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
10
10
years of professional experience
Work History
Sales Associate
Marshall's
Greater Sudbury, Ontario
04.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
Assistant Manager
Dollarama
Greater Sudbury, Ontario
02.2023 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Housekeeper
Private Client
Calgary , Alberta
03.2021 - 01.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
Assistant Manager
Claire's
Kelowna, British Columbia
01.2020 - 03.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Bentley Leathers
Red Deer, Alberta
08.2018 - 01.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Key Holder Supervisor
Addition Elle
Red Deer, Alberta
04.2015 - 08.2018
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Developed effective staff schedules that maximized productivity.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Supported the Store Manager in daily operations activities as needed.
Education
High School Diploma -
Rutland Senior Secondary
Kelowna, British Columbia06-2014
Skills
- Goal oriented
- Stocking and receiving
- Verbal/written communication
- Inventory control
- Professional demeanor
- Sales expertise
- Outgoing personality
- POS system operation
- Cash register operation
Timeline
Sales Associate
Marshall's
04.2024 - Current
Assistant Manager
Dollarama
02.2023 - 11.2023
Housekeeper
Private Client
03.2021 - 01.2023
Assistant Manager
Claire's
01.2020 - 03.2021
Assistant Manager
Bentley Leathers
08.2018 - 01.2020
Key Holder Supervisor
Addition Elle
04.2015 - 08.2018
High School Diploma -
Rutland Senior Secondary