Natasha Cano

• Assist patients with scheduling and managing appointments, which helps to reduce wait times and improve overall satisfaction at Vista Community Clinic.

• Coordinated communication between medical staff and patients, ensuring that information was accurately relayed, which streamlined the patient experience and increased efficiency in service delivery.

• Processed insurance claims and verified patient eligibility, which minimized billing errors and contributed to a smoother financial experience for patients.

Trained new staff on office procedures and patient interaction protocols, which helped improve team performance and created a supportive environment for both staff and patients.

• Managed daily office operations to ensure efficiency and organization.

• Coordinated schedules for team meetings and appointments, optimizing time management.

accessibility and reduced wait times, helping to enhance overall patient satisfaction at the clinic.

• Streamlined office operations by implementing a new filing system for patient records, making it easier for staff to access information quickly and ensuring compliance with privacy regulations.

• Coordinated with the acupuncture team to ensure all treatment supplies were stocked, which minimized disruptions during sessions and contributed to a smoother workflow in the office.

• Handled patient inquiries and provided information about treatment options, helping to foster a welcoming environment and encouraging more patients to pursue their health goals through acupuncture.