Natasha Boshart
London,ON
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at York University. Expert in conflict resolution and adaptability, with a knack for lesson planning and fostering collaborative environments. Excelled in multitasking across diverse roles, significantly improving engagement and operational smoothness without compromising detail or care.
Overview
15
15
years of professional experience
Work History
Home Daycare Provider
Myself
London, ON
09.2019 - 09.2022
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- I homeschooled during Covid which included lesson planning and teaching multiple children in multiple grades.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Admissions Assistant
York University
Toronto
09.2012 - 09.2013
- Answered phones, called prospects and handled initial email contacts for applicants as well as handling mail sent to the office.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Customer Service Representative
York University
Toronto, ON
01.2012 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled specific projects on my own with little to no assistance.
Usher Supervisor
Black Creek Music Festival
Toronto, ON
05.2011 - 08.2011
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Facilitated smooth transitions between scheduled acts by managing audience flow efficiently during intermissions or set changes.
- Increased efficiency in usher assignments by developing an organized system for scheduling tasks according to individual strengths and event requirements.
- Supported successful events by coordinating closely with performers, promoters, production crews, and other key stakeholders.
- Supervised a large group of Ushers in order to run a smooth set everyday.
Cashier
York University Bookstore
Toronto, ON
01.2011 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked proficiently in a fast paced environment with little to no guidance.
Cashier
A&W
Vaughan, ON
09.2010 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Telephone Research Interviewer
Institute for Social Research
Toronto, ON
09.2009 - 12.2009
- Improved respondent engagement with tailored interview approaches based on individual preferences and needs.
- Established credibility as an interviewer through professionalism, courtesy, and active listening during interactions with respondents.
- Maintained open lines of communication with supervisors regarding progress, challenges, and success stories to ensure project alignment.
- Developed strong rapport with respondents, leading to increased willingness to participate in future studies.
Ride Operator
Canada's Wonderland
Vaughan, ON
05.2009 - 10.2009
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated Sky Ryder and Jet Scream while overseeing the safety of the guests.
Live-In Nanny
Melanie Brown
Burlington, ON
06.2007 - 08.2007
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
- Brought the children to events around the city.
Education
Bachelor Of Arts - Political Science
York University
Toronto, ONOSSD -
Fletcher's Meadow Secondary School
Brampton, ON06.2007
Skills
Friendly and Respectful
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Caring and Responsible
Punctual and Reliable
Multitasking Abilities
Excellent Communication
Organizational Skills
Active Listening
Effective Communication
Adaptability and Flexibility
Child Supervision
Decision-Making
Microsoft Office
Lesson Planning
First aid knowledge
Self Motivation
Team Leader
Conflict Resolution
Goal Setting
Languages
English
Elementary
Timeline
Home Daycare Provider
Myself
09.2019 - 09.2022
Admissions Assistant
York University
09.2012 - 09.2013
Customer Service Representative
York University
01.2012 - 09.2012
Usher Supervisor
Black Creek Music Festival
05.2011 - 08.2011
Cashier
York University Bookstore
01.2011 - 06.2011
Cashier
A&W
09.2010 - 06.2011
Telephone Research Interviewer
Institute for Social Research
09.2009 - 12.2009
Ride Operator
Canada's Wonderland
05.2009 - 10.2009
Live-In Nanny
Melanie Brown
06.2007 - 08.2007
Bachelor Of Arts - Political Science
York University
OSSD -
Fletcher's Meadow Secondary School