Natasha Bolger
Medicine Hat
Summary
Proven track record in claims processing and fostering client relationships, highlighted by a tenure at Wawanesa Insurance. Expert in damage assessment and claims investigation, achieving high customer satisfaction. Demonstrates excellent time management and people skills, ensuring efficient claim resolutions and surpassing productivity goals.
Overview
5
5
years of professional experience
Work History
Property Claims Adjuster
Wawanesa Insurance
09.2023 - Current
- Exercised proper judgment and decision making to analyze over [80] claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
Insurance Broker
Westland Insurance Group
01.2022 - 09.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Broker
Western Financial Group
01.2020 - 01.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Education
CIP - First Course Completed - Insurance
Insurance Institute of Canada
CanadaCAIB 1 - Insurance
Insurance Institute of Alberta
Alberta01-2022
Skills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Excellent time management skills
- Tech-Savvy
Languages
English
Native or Bilingual
Timeline
Property Claims Adjuster
Wawanesa Insurance
09.2023 - Current
Insurance Broker
Westland Insurance Group
01.2022 - 09.2023
Insurance Broker
Western Financial Group
01.2020 - 01.2022
CIP - First Course Completed - Insurance
Insurance Institute of Canada
CAIB 1 - Insurance
Insurance Institute of Alberta
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