Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Boal

Quinte West

Summary

Compassionate Personal Support Worker dedicated to enhancing client well-being through tailored personal care and assistance. Skilled in maintaining a safe environment while effectively managing daily activities. Experienced in training and mentoring new staff, ensuring high-quality care delivery.

Overview

2026
2026
years of professional experience

Work History

Personal Support Worker

Paramed Home Health Care
02.2022 - Current
  • Assisted clients with daily activities, delivering essential personal care.
  • Prepared balanced meals according to specific dietary guidelines for clients.
  • Conducted light housekeeping duties to maintain a hygienic living environment.
  • Regularly monitored patient health, communicating changes to healthcare professionals.
  • Documented patient care accurately, supporting efficient information sharing among team members.
  • Led training initiatives for new staff and students as a preceptor leader.
  • Encouraged social interaction and engagement during personal care sessions.
  • Worked with supervisors to review cases and strategize improvements in care.

Server

Eggsquis
2019 - 2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Manager/ Supervisor/ Server

Dennys Resturant
2013 - 2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Supervisor / Team Member

Dino’s Pizza
2011 - 2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

PSW

Fleming College
Peterborough
06.2022

Skills

  • Personal care assistance
  • Time management
  • Compassionate care
  • Client advocacy
  • Meal preparation
  • Record keeping
  • Light housekeeping
  • Team collaboration
  • Mental health support
  • Mentorship
  • Mobility assistance
  • Dementia care
  • Privacy and confidentiality
  • Cultural sensitivity
  • Relationship building
  • Clinical documentation
  • Community integration
  • Verbal and written communication
  • Behavior management
  • Multitasking and organization
  • Hoyer lifting equipment
  • Special needs care
  • Behavior redirection

Timeline

Personal Support Worker

Paramed Home Health Care
02.2022 - Current

Server

Eggsquis
2019 - 2021

Manager/ Supervisor/ Server

Dennys Resturant
2013 - 2019

Supervisor / Team Member

Dino’s Pizza
2011 - 2014

PSW

Fleming College

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Natasha Boal