Natasha Boal
Quinte West
Summary
Compassionate Personal Support Worker dedicated to enhancing client well-being through tailored personal care and assistance. Skilled in maintaining a safe environment while effectively managing daily activities. Experienced in training and mentoring new staff, ensuring high-quality care delivery.
Overview
2026
2026
years of professional experience
Work History
Personal Support Worker
Paramed Home Health Care
Belleville, ON
02.2022 - Current
- Assisted clients with daily activities, delivering essential personal care.
- Prepared balanced meals according to specific dietary guidelines for clients.
- Conducted light housekeeping duties to maintain a hygienic living environment.
- Regularly monitored patient health, communicating changes to healthcare professionals.
- Documented patient care accurately, supporting efficient information sharing among team members.
- Led training initiatives for new staff and students as a preceptor leader.
- Encouraged social interaction and engagement during personal care sessions.
- Worked with supervisors to review cases and strategize improvements in care.
Server
Eggsquis
Belleville, ON
2019 - 2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager/ Supervisor/ Server
Dennys Resturant
Belleville, ON
2013 - 2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor / Team Member
Dino’s Pizza
Belleville, ON / Campbellford, ON
2011 - 2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
PSW
Fleming College
Peterborough06.2022
Skills
- Personal care assistance
- Time management
- Compassionate care
- Client advocacy
- Meal preparation
- Record keeping
- Light housekeeping
- Team collaboration
- Mental health support
- Mentorship
- Mobility assistance
- Dementia care
- Privacy and confidentiality
- Cultural sensitivity
- Relationship building
- Clinical documentation
- Community integration
- Verbal and written communication
- Behavior management
- Multitasking and organization
- Hoyer lifting equipment
- Special needs care
- Behavior redirection
Timeline
Personal Support Worker
Paramed Home Health Care
02.2022 - Current
Server
Eggsquis
2019 - 2021
Manager/ Supervisor/ Server
Dennys Resturant
2013 - 2019
Supervisor / Team Member
Dino’s Pizza
2011 - 2014
PSW
Fleming College